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Service status


Check your service status

Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated.

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Community


Our community is on hand

Join over half a million of members to access a wealth of hints and tips, chat with our friendly team and customers, or take part in live interactive forums.

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Our community is on hand

Join over half a million of members to access a wealth of hints and tips, chat with our friendly team and customers, or take part in live interactive forums.

Community
Using


Not sure how to do something?

Make the most of your services by getting to grips with all our kit’s features and settings, and discover the best ways to manage your Virgin Media Mail.

New step-by-step guides

Simple steps to help resolve common issues

Slow wifi
Slow WiFi speeds?

Step-by-step help to get
you back up to speed

Remote control
TV remote issues?

Guided help for a lost,
damaged or faulty remote

Boosters
Ready for a boost?

Easy to follow steps to fire up
your new booster