My Virgin Media app

The My Virgin Media app is the easiest way to stay on top of your Virgin Fibre, TV and phone account, on the go.

Available on Android

Available on iOS

Lightning-fast access to your bills

Stay on top of your bills for the last 12 months, including any recent charges.

Keep an eye on your service status

Issue with your services? We'll let you know when you'll be back up and running.

Check what's in your package

See what's in your current package, and what extras you could be missing out on...

Need to ask a question about your Virgin Media services? Get in touch with our team using our new in-app messaging service

You can now view details of your
technician installation or service
appointment, and see a summary
of your QuickStart order if you've
selected self-installation.

We want to help keep your information as secure as possible so we've added PIN, fingerprint and Face ID to the app.

Manage your bills with
a tap and a swipe

Staying on top of your bills is
super simple with our app.
You can check your balance,
make a card payment (if you're not on
direct debit) and even print current and previous bills.

Got a problem? We might
already be sorting it

Check the service status in your
area, find out when we expect
known problems to be fixed and
diagnose issues with your in-home
equipment. You can also sign up for
text updates on faults we’re fixing. There are loads of useful helpful
articles too.

Get the most out
of your package

View the services and features
you've currently got as part of
your Virgin Media package.

Get the My Virgin
Media app

You need to log in with your My
Virgin Media username and
password to access the app.

Not registered? Sign up now

Available on Android

Available on iOS

Need some help?

Check out our help pages for useful info

or contact us on our dedicated Community page.

The legal stuff

Prices may change at any time during the contract.

New customers only.

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

My Virgin Media app: In order to use the My Virgin Media app, the customer will need Virgin Media services (TV, Fibre Broadband, Phone) and an Android mobile (OS 5.0 or later) or an iPhone (iOS 9.0 or later) with WiFi, 3G or 4G internet access.

Service availability: SERVICES AVAILABLE IN VIRGIN FIBRE AREAS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

VIVID 350 Availability: Available in selected areas only - use our postcode checker to see if available in your area yet.

Installation: Engineer installation fees may apply on certain packages or bundles (starting from £40 for standard install).

*Five times faster: Based on fastest widely available advertised average download speeds (average speed 362Mbps for VIVID 350 vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).

Set up Fee: There is an activation fee of £20.00.

²£65 upfront cost includes £20 activation fee, £45 one-off flexi fee and delivery to store via Click & Collect. For optional home delivery, add £5.

Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 13p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.

Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit https://www.citizensadvice.org.uk/

Netflix: Netflix subscription required at extra cost.

Separate contracts apply to your cable and mobile services.

**Please note standard charges apply, please check with your network operator for rates.

***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

† TV channel subject to regional variation.

General General

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. Calls may be monitored. Further Legal Stuff applies. See virginmedia.com.

Money back guarantee: The 14-day money back guarantee is available for new and existing cable customers taking a new service. Call within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.

*Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Equipment remains property of Virgin Media.

SIM: Separate contracts and terms and conditions apply to your cable and mobile services. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services.

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

+QuickStart: only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.

Offers Offers

VIVID 50 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (average download speed 54Mbps). £35 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (average download speed 108Mbps). £40 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (average download speed 213Mbps). £45 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 350 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 350 fibre broadband (average download speed 362Mbps). £50 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 50 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (average download speed at peak 54Mbps) and Talk Weekends. £27 a month for 12 months, standard pricing thereafter (currently £42). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £32 a month for 12 months, standard pricing thereafter (currently £47). Price includes line rental (£19 per month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends. £37 a month for 12 months, standard pricing thereafter (currently £52). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 350 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 350 fibre broadband (average download speed at peak 362Mbps) and Talk Weekends. £42 a month for 12 months, standard pricing thereafter (currently £57). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Player bundle: New customers only. Player TV, VIVID 50 fibre broadband (average download speed 54Mbps) and Talk Weekends. £32 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £51 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Mix bundle: New customers only. Mix TV, VIVID 100 fibre broadband (average download speed 108 Mbps) and Talk Weekends. £47 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £58 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Fun bundle: Existing customers only. Fun TV, VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £63.50 a month. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.]

Full House bundle: New customers only. Full House TV, VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £57 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £74 per month) applies from month 13. Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed 213 Mbps) and Talk Weekends. £77 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £104per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed 213Mbps) and Talk Weekends. £67 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £94 per month) applies from month 13. Premium add-ons such as Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIP bundle: New customers only. Full House TV, Sky Cinema and Sky Sports (including in HD), VIVID 350 fibre broadband (average download speed 362Mbps) (available with VIVID 200 where VIVID 300 is not available) and Talk More Anytime. £79 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £129 per month) applies from month 13. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports and Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed 213Mbps) and Talk Weekends. £84 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £114 per month) applies from month 13. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports 100 bundle: New customers only. Full House TV, VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £72 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £99 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports and Movies 100 bundle: New customers only. Full House TV, VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £79 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £109 per month) applies from month 13. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

12 months discount vs ongoing price - New customers only: From £5.50 off cable bundle price a month for 12 months. Price includes line rental (£19 per month). If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

TV TV

Set up fee £20.00 applies.

Virgin TV V6 box: There is a £99.95 fee for existing customers taking their first Virgin TV V6 plus £20 set up fee. Virgin TV V6 box is free to new customers taking their first Virgin TV V6, but the £20 set up fee applies. New VIP customers get second Virgin TV V6 box for free (plus £20 set up fee). Additional Virgin TV V6 boxes are available for £99.95 plus £20 set up fee plus £7.50 per month. Additional Virgin TV V6 boxes are available to new customers for £49.95 plus £20 set up fee plus £7.50 per month.

Content and features may change at any time during the contract.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7 per month when subscribing to Sky Sports SD channels.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.

HD: HD TV sets, V HD Box, TiVo box or Virgin TV V6 connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible.Requires 4K compatible TV/device. 4K content not currently available on Virgin TV channels. Some platforms like Netflix and YouTube offer 4K, which can be viewed on your TV if you have a Virgin TV V6 box.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G access. UK only (or while temporarily in EU). Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 2 compatible devices per account can watch TV.

Virgin TV Kids app: Available only to customers with Fun TV pack and above. On Demand TV content only. Content depends on chosen TV package. Compatible device required - Android 4.1 and upwards, iOS 8 and upwards. Wifi/3G/4G connection required. Streaming and downloading only available in the UK (or while temporarily in EU). Watch TV on a maximum of 4 registered devices per account. Max. 2 registered devices can stream content at the same time. Separate app terms and conditions apply.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.

Sky Cinema movie downloads: Available via the Sky Cinema app only to customers with Virgin TV, broadband and telephone, with Full House TV. Max two downloads per item of content. Time limits apply to viewing: content will be available to watch for up to 30 days following download. Download expires 48 hours after you first start to watch it. Sky Cinema terms and conditions apply.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. DVD included for movie purchases only. Purchases must be made on the website or set top box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via set top box – Store is not available on other boxes. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only (or while temporarily in EU).

Box to box streaming: Powerline may be required to connect TiVo boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

3D On Demand: A 3D TV, a V HD Box/Virgin TV V6 box an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.

TiVo/V6: The monthly TiVo/V6 charge is £5 per TiVo box (on top of your Player TV, Mix TV, Fun TV or Full House TV package’). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.

Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music on Demand is not discoverable by the search function.

Series Link +: V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

All the football: Sky Sports and Full House (XL) TV package required.

Netflix: Netflix subscription required at extra cost.

Box sets: Available to Full House (XL) customers on TiVo/V6 only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

Broadband Broadband

Speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.

Our ultrafast speeds are 100 Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.

*Fastest/ultrafast broadband over WiFi: Virgin Media Vivid 200 WiFi speed measured in independent tests (Farncombe, Nov 2015) benchmarked against competitors’ advertised max. fixed line speeds (Ofcom Speed Report, March 2016). See http://www.virginmedia.com/ourspeeds for details.

F-Secure: New F-Secure customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices.

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months.

Reliability: Broadband Genie Home Broadband Survey 2017 - www.broadbandgenie.co.uk/broadband/survey/2017.º

UK's fastest widely available broadband/download speed: Virgin Media (VIVID 350) vs major UK ISPs max. widely available average download speeds.

DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.

Virgin Media WiFi for Virgin Fibre customers: App requires iOS 9 or later or Android version 5 or later. Available to Virgin Fibre customers on max.7 registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.

Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe will automatically be set to on for customers joining Virgin Fibre after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically set to on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground: Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Phone Phone

All call plan legals need to be linked via */similar – e.g. “It includes weekend calls to UK landlines*”

Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Evenings & Weekends : Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to geographic landline numbers in 50 international destinations as follows – Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy (including Vatican City), Japan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA and Venezuela. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. UK mobiles consist of numbers routed through the UK by a UK mobile operator. Mobile numbers routed outside the UK will incur a charge. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary. You should check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: Only available to existing customers renewing an existing line rental saver plan for a Virgin Media cable phone line. £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to existing customers with a Virgin Media cable phone line that currently pay for Line Rental Saver. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone talk plan offers. If you cancel Line Rental Saver within 14 working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19 a month). Fair usage policy applies.

Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends. Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. All calls are subject to a call connection fee of 19 pence. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Ϫ Talk International £2: Available as an add-on with a Virgin Talk plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. Where there is no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19 pence. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Ϫ Talk Extra International: Available as an add-on with selected Virgin Talk plans (excludes Talk More International Anytime and certain older Talk Plans). You must give 30 days’ notice to cancel. Zero-rated tariff applies to the first hour of direct-dialled calls to 50 international geographic landline destinations as follows - Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand, USA, Turkey, Morocco, Lithuania, Croatia, Argentina, Peru, Chile, Gibraltar, Slovenia, Estonia, South Africa, Romania, Czech Republic, Brazil, Bulgaria, Slovak Republic, Mexico, Malta, Venezuela, Iceland (also includes calls to mobiles in China, India, Singapore, Thailand, Norway, Poland, Portugal, Spain, Belgium, Sweden, Germany, Australia, Cyprus, Denmark, Greece, Luxembourg South Africa, Romania, Czech Republic, Brazil, Bulgaria, Slovak Republic, Mexico, Malta, Venezuela, Iceland). Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk Extra 100: Available as an add-on with Virgin Talk plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 100 inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk Extra 200: Available as an add-on with Virgin Talk plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 200 inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Charges apply outside of inclusive minutes. You must give 30 days’ notice to cancel. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk Polish Impreza: Available only to Virgin TV customers with selected Virgin Phone plans and must be taken with Polish Impreza TV pack. If you cancel Polish Impreza TV pack, this will also cancel your Talk Polish Impreza service. Provides 500 inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk French Bouquet: Available only to Virgin TV customers with selected Virgin Phone plans and must be taken with French Bouquet TV pack. If you cancel French Bouquet TV pack, your Talk French Bouquet service will also cancel. Provides 300 inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers, special calls and 00338 numbers. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Inclusive Calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your Home Phone; charges apply for calls to 118180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.

Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

∆ Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area - see our PDF Tariff guide on virginmedia.com/callcosts for details.

Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at www.virginmedia.com/callcosts (or by requesting a copy) takes precedence.