For the home
Help
For business
Say hello to the
My Virgin Media app
Stay in control of your broadband,
TV, home phone and
mobile accounts.
All these features, one awesome app…
We want to help you get the best out of your life with Virgin Media, so we’ve made our app even better. Now you can stay on top of your broadband, TV, home phone and mobile accounts, all in one place, wherever and whenever you like.
Manage all your accounts
Manage your Virgin Media broadband, TV and home phone account, as well as your mobile account in one app.
Account switcher
Switch easily between your broadband, TV and home phone account and your mobile account.
Security lock
Protect your app using your device’s Face ID, fingerprint or PIN.
Help
Check our nifty FAQs section or tap to see relevant topics and conversations in the customer community.
In-app chat and support
Message us in the app and get notified when an agent responds to your question.
Device help
The app automatically identifies your device and displays bespoke advice and help topics.
What can mobile customers do?
Allowances
Check your allowances and track your minutes, texts and data usage.
Control Services
Manage roaming, spending caps and set up Virgin Media WiFi.
Spending Caps
Choose how much extra you’d like to spend outside your plan.
Family Plan
Manage your family’s allowances and usage if you’re a Family Manager.
Pay Monthly Plan
See your Plan cost, allowances, contract term and upgrade date.
Pay As You Go Plan
Check your balance and top up easily.
Data add-ons
Buy a 1GB or 3GB data add-on in a few taps.
What can broadband, TV and home phone customers do?
Account
Find your account number and area reference easily.
Package details
Check your broadband, TV and home phone package details.
Bills
See your latest bill amount, plus view previous bills and upcoming charges.
Payments
Manage your Direct Debit details and make a payment quickly.
Service Status
Check your service status and enable SMS notifications for issue updates.
Diagnostics
Run tests on your Virgin Media kit.
Orders and Appointments
It’s super simple to track and amend your order or appointment date.
What does the My Virgin Media app do? What does the My Virgin Media app do?
The app does everything the previous Virgin Media app and Virgin Mobile app did but now, customers can manage all their accounts – for mobile, broadband, TV and home phone – in one handy place. Download the app on your compatible iOS or Android device to enjoy the same great features and functionality of the two apps (like check your Mobile allowances and usage, manage your Virgin Media bills and get support easily). The new app works on iPhone iOS 11 and up and Android 6 and up.
The legal stuff The legal stuff
My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet. Virgin Mobile customers: the App will work on a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where a Virgin Mobile SIM is present and the App has verified your SIM (whilst you on the Virgin Mobile data network). If you have got a Pay As You Go plan, remember to register for a My Virgin Media account first). Broadband, TV and home phone customers: the App will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see virginmedia.com/legalstuff
Too good to miss right!
Hop over to the App Store or Google Play and download the My Virgin
Media app for free. It works on iPhone iOS 11 and up and Android 6 and up.
Available on Android
Available on iOS
Say hello to the
My Virgin Media app
Stay in control of your broadband,
TV, home phone and mobile accounts.
Available on Android
Available on iOS
All these features, one awesome app…
We want to help you get the best out of your life with Virgin Media, so we’ve made our app even better. Now you can stay on top of your broadband, TV, home phone and mobile accounts, all in one place, wherever and whenever you like.
Manage all your accounts
Manage your Virgin Media broadband, TV and home phone account, as well as your mobile account in one app.
Account switcher
Switch easily between your broadband, TV and home phone account and your mobile account.
Security lock
Protect your app using your device’s Face ID, fingerprint or PIN.
Help
Check our nifty FAQs section or tap to see relevant topics and conversations in the customer community.
In-app chat and support
Message us in the app and get notified when an agent responds to your question.
Device help
The app automatically identifies your device and displays bespoke advice and help topics.
What can mobile customers do?
Allowances
Check your allowances and track your minutes, texts and data usage.
Control Services
Manage roaming, spending caps and set up Virgin Media WiFi.
Spending Caps
Choose how much extra you’d like to spend outside your plan.
Family Plan
Manage your family’s allowances and usage if you’re a Family Manager.
Pay Monthly Plan
See your Plan cost, allowances, contract term and upgrade date.
Pay As You Go Plan
Check your balance and top up easily.
Data add-ons
Buy a 1GB or 3GB data add-on in a few taps.
What can broadband, TV and home phone customers do?
Account
Find your account number and area reference easily.
Package details
Check your broadband, TV and home phone package details.
Bills
See your latest bill amount, plus view previous bills and upcoming charges.
Payments
Manage your Direct Debit details and make a payment quickly.
Service Status
Check your service status and enable SMS notifications for issue updates.
Diagnostics
Run tests on your Virgin Media kit.
Orders and Appointments
It’s super simple to track and amend your order or appointment date.
What does the My Virgin Media app do? What does the My Virgin Media app do?
The app does everything the previous Virgin Media app and Virgin Mobile app did but now, customers can manage all their accounts – for mobile, broadband, TV and home phone – in one handy place. Download the app on your compatible iOS or Android device to enjoy the same great features and functionality of the two apps (like check your Mobile allowances and usage, manage your Virgin Media bills and get support easily). The new app works on iPhone iOS 11 and up and Android 6 and up.
The legal stuff The legal stuff
My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet. Virgin Mobile customers: the App will work on a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where a Virgin Mobile SIM is present and the App has verified your SIM (whilst you on the Virgin Mobile data network). If you have got a Pay As You Go plan, remember to register for a My Virgin Media account first). Broadband, TV and home phone customers: the App will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see virginmedia.com/legalstuff
Too good to miss right!
Hop over to the App Store or Google Play and download the My Virgin
Media app for free. It works on iPhone iOS 11 and up and Android 6 and up.
Available on Android
Available on iOS
Say hello to the
My Virgin Media app
Stay in control of your broadband,
TV, home phone and mobile accounts.
Available on Android
Available on iOS
All these features, one awesome app…
We want to help you get the best out of your life with Virgin Media, so we’ve made our app even better. Now you can stay on top of your broadband, TV, home phone and mobile accounts, all in one place, wherever and whenever you like.
Manage all your accounts
Manage your Virgin Media broadband, TV and home phone account, as well as your mobile account in one app.
Account switcher
Switch easily between your broadband, TV and home phone account and your mobile account.
Security lock
Protect your app using your device’s Face ID, fingerprint or PIN.
Help
Check our nifty FAQs section or tap to see relevant topics and conversations in the customer community.
In-app chat and support
Message us in the app and get notified when an agent responds to your question.
Device help
The app automatically identifies your device and displays bespoke advice and help topics.
What can mobile customers do?
Allowances
Check your allowances and track your minutes, texts and data usage.
Control Services
Manage roaming, spending caps and set up Virgin Media WiFi.
Spending Caps
Choose how much extra you’d like to spend outside your plan.
Family Plan
Manage your family’s allowances and usage if you’re a Family Manager.
Pay Monthly Plan
See your Plan cost, allowances, contract term and upgrade date.
Pay As You Go Plan
Check your balance and top up easily.
Data add-ons
Buy a 1GB or 3GB data add-on in a few taps.
What can broadband, TV and home phone customers do?
Account
Find your account number and area reference easily.
Package details
Check your broadband, TV and home phone package details.
Bills
See your latest bill amount, plus view previous bills and upcoming charges.
Payments
Manage your Direct Debit details and make a payment quickly.
Service Status
Check your service status and enable SMS notifications for issue updates.
Diagnostics
Run tests on your Virgin Media kit.
Orders and Appointments
It’s super simple to track and amend your order or appointment date.
What does the My Virgin Media app do? What does the My Virgin Media app do?
The app does everything the previous Virgin Media app and Virgin Mobile app did but now, customers can manage all their accounts – for mobile, broadband, TV and home phone – in one handy place. Download the app on your compatible iOS or Android device to enjoy the same great features and functionality of the two apps (like check your Mobile allowances and usage, manage your Virgin Media bills and get support easily). The new app works on iPhone iOS 11 and up and Android 6 and up.
The legal stuff The legal stuff
My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet. Virgin Mobile customers: the App will work on a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where a Virgin Mobile SIM is present and the App has verified your SIM (whilst you on the Virgin Mobile data network). If you have got a Pay As You Go plan, remember to register for a My Virgin Media account first). Broadband, TV and home phone customers: the App will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see virginmedia.com/legalstuff
Too good to miss right!
Hop over to the App Store or Google Play and download the My Virgin
Media app for free. It works on iPhone iOS 11 and up and Android 6 and up.
Available on Android
Available on iOS
Need Help?