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Just a few simple tips can supercharge your broadband and set your household up for success

By Virgin Media

Whether you’re streaming a film or presenting your quarterly results over Microsoft Teams, a fast, reliable broadband connection is key. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service.


With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband. It offers average download speeds of 1,130Mbps – that’s 17 times faster than the national average – which enables households to do more online at the same time and on multiple devices.


Here are some easy ways you can up your broadband speed.


How to reboot your hub

If your broadband is lagging, our first bit of advice is… to turn your Virgin Media hub off and on again. Yes, really. We know it’s not the most technical “hack” but sometimes the simplest solutions are the most effective! Here’s how to do it:


  1. On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in).
  2. Leave it off for about 10 seconds.
  3. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in).
  4. While you’re waiting, check over your equipment for faulty or damaged cables, which can cause problems with your network and slow down your internet speed. Also make sure your cables are tightly connected to the hub (finger-tight is all that is required, do not over-tighten as this could break the connector).
  5. The hub can take five to 10 minutes to reboot. You’ll know the connection is back up and running when the white light on the front of the hub is on. The white light is at the front for a Hub3 and a Hub5. For the Hub4 this will be the light ring around the hub.


How to make a wired connection to the hub

Want to transfer a lot of data at speed? Need to log in to an important video conference call? When you want the reassurance of a wired connection to the hub via an Ethernet cable, here’s how to do it:


  1. Insert one end of the Ethernet cable into one of the marked yellow slots on the back of the hub.
  2. Insert the other end of the cable into the relevant slot of your chosen device to be instantly connected.
  3. If your device is missing an Ethernet port, consider buying an Ethernet adaptor that will help provide a stable connection.


How to check for viruses and malware

There are lots of reasons to protect your devices from viruses or malware, including blocking virus-ridden websites or sites with unsuitable content. But viruses and malware can also significantly slow down your internet speed, giving you even more incentive to invest in reliable antivirus software that will scan your devices for hidden dangers. See what Virgin Media Internet Security has to offer here.


How to speed up your browser

Does your device feel as though it’s lagging? Browse through our tips to see if your browser is the culprit:


  • Some web browsers are simply faster than others, so it’s always worth trying a different one.
  • We know it’s tempting to keep all the tabs open on your browser, but having lots of them at once will slow your broadband down.
  • Did you know that some browsers have built-in speed optimisation? You can make sure you have the most up-to-date versions by following the instructions below:


Microsoft Internet Explorer and Microsoft Edge
Open the Windows Update application from the programs menu. If an update is available, you’ll be given the option to update.

Google Chrome
Follow Google’s step-by-step guide.

Mozilla Firefox
Follow Mozilla’s step-by-step guide.

Visit Apple’s support page.


You can also download clever browser extensions that help speed up your broadband. Consider an extension like AdBlocker Ultimate, which does exactly what the name indicates, and is available on Chrome, Firefox, Edge, Safari and Opera. Or install an extension that will compress files, thereby speeding up your broadband – options include Google Data Saver for Chrome, or SkyZIP for Chrome and Firefox.


How to clear cache and cookies

Caches and cookies save your browsing data to make it easy to return to the pages you’ve visited online before – but over time, all this stored information can make your device sluggish. Clearing the data will help optimise your browser’s performance and speed up your broadband (just bear in mind that you’ll need to sign in to your favourite accounts again after you’ve finished). To see how to clear your PC or Mac, follow our instructions below:

Microsoft Internet Explorer

  1. Select the Tools button, point to Safety, and then select Delete browsing history.
  2. Select the Cookies and website data check box and then select Delete.
  3. Click on the cog symbol in the upper-right corner of the browser and open the menu “Extras”.
  4. Select “Internet options”.
  5. In the General tab, select Browser history.
  6. When you click Delete, a new window opens.
  7. Remove all checks except “Temporary Internet files and website files”.
  8. Select Delete to empty the browser cache, which will delete all cache data.
  9. Reload the browser.


Microsoft Edge

  1. Click on the three dots in the upper right corner.
  2. Click on Settings.
  3. Under Privacy, Search and Services, click on Clear browsing data, click on Choose what to clear.
  4. Check the boxes next to Cookies and saved website data and Cached data and files.
  5. Click on Clear.
  6. Reload the browser.


Google Chrome

  1. In Windows, at the top right, click More. On a Mac, select Chrome from the Menu Bar on the top left, then select Preferences.
  2. In Windows, click More tools and then Clear browsing data. On a Mac, select Clear browsing data under the Privacy and security section.
  3. At the top, choose a time range. To delete everything, select All time.
  4. Check the boxes next to “Cookies and other site data” and “Cached images and files”.
  5. Click Clear data.
  6. Reload the browser.


Mozilla Firefox

In Windows:

  1. Click the menu button and select Preferences.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
  3. Click the Clear Data button.
  4. Check the boxes next to Cookies and Site Data and Cached Web Content.
  5. Click Clear.
  6. Reload the browser.

On a Mac:

  1. Go to History in the Menu Bar and select Clear Recent History.
  2. Make a selection in Time range to clear.
  3. In the History section, check the boxes next to Cache and Cookies.
  4. Select Clear Now.
  5. Reload the browser.



To clear the cache:

  1. Select Safari from the Menu Bar on the top left, then select Preferences.
  2. Select the Advanced tab.  
  3. Select “Show Develop menu in menu bar”, then close the Preferences menu.
  4. Select the Develop tab from the Menu Bar on the top left of your screen.
  5. Select Empty Caches from the drop-down menu. 

To clear cookies

  1. Select Safari from the Menu Bar on the top left, then select Preferences.
  2. Click on “Privacy,” then “Manage Website Data”.
  3. Click “Remove all” from the drop-down menu.


Go to gigabit and beyond!

Ready to upgrade to the UK’s fastest broadband from a major provider? To find out if you can get Virgin Media’s Gig1 Fibre Broadband, just click here and enter your postcode into the search box. It’s the quickest way to find out if your home can get up to our gigabit internet speed.


Find out more about upgrading to Gig1 Fibre Broadband by visiting here.


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18 month minimum term applies to your broadband service. Gig1 Fibre Broadband (average download speed 1130Mbps). £62 a month for 24 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.


UK’s Fastest Major Broadband Provider: based on Gig1 Fibre avg download speed 1,130Mbps vs avg download speeds of major UK ISPs. To verify see Virgin Fibre areas only. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Correct at date of publication.


Services only available in Virgin Media network areas. Subject to survey, network capacity and credit check.


Advertised speeds in excess of 1Gbps are delivered to the home. To utilise the full speed capability multiple device connections operating at optimum speed and capacity are required. Device limitations apply. External factors may impact speed.


Compatible TV required for HD and Ultra HD.


The claim

52Mbps average upload speed – 5x faster than the UK’s average upload speeds

Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9.8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021.


The claim

When we test our network to connected homes, we’re 99.93% reliable.


99.93% network uptime (based on measurements from customers’ Hubs across the Virgin Media network, March 2020–March 2021). For more details, see


WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages.   Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Equipment remains property of Virgin Media. Exclusions and further terms apply. Fastest WiFi guarantee of any major provider: Compared to major UK ISPs. Terms of guarantee vary by provider. To verify, see


The fastest WiFi guarantee of any major provider, at no extra cost with Gig1 Fibre Broadband and our Volt packages only.