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Other charges on your first Virgin Media bill
Your first bill may be higher than expected for a couple of reasons. Firstly, it may include two package charges – one for the current month, plus your package charges for the next month. Secondly, as a new Virgin Media customer, you may have been charged an installation fee to get your services up and running. Such one-off fees include:
£5 QuickStart home delivery to get your self-install kit direct to your door
£30 engineer installation to have one of our specialists get you up and running
£20 service transfer to cover the cost of moving your services to your new address
Your first bill after changing your package
If you make a change to your package, your bill summary amount will update accordingly. See changes listed under the ‘Your package’ section on your bill.
You’ll also be charged a one-off £35 setup fee to activate any new kit you’ve had as part of your package change. For example, if you’ve added our TV service you’ll be charged £35 to activate your new TV box. And don’t worry, the fee will cover all the kit on your new order – we won’t charge to activate each piece of equipment.
Unexpected charges on your monthly bill
When completing your Virgin Media order, you will have also agreed to the following charges:
£1.75 a month for paper billing, if you chose to have your bills posted.
£7.50 late payment fee will show on your current bill if your previous bill wasn’t paid in-full when it was due. You might also see your Direct Debit stop or a cheque not clear.
£10 if you miss an appointment with one of our engineers for any reason.
Up to £99.95 to activate replacement equipment – such as a new WiFi Hub or WiFi Pods.
If your home hasn’t had Virgin Media before, our engineer installation appointments come at no extra cost. You may be charged if our equipment has been damaged, misused or tampered with, however – or if we repair something not owned by Virgin Media.
How do I understand my O2 bill?
If you’re a customer of both Virgin Media and O2 with Volt benefits, you can learn more about your bill on the O2 site. There you’ll find handy information on how to login to your O2 account, view your bills online, make changes to your payments and more.
Other charges on your closing Virgin Media bill
If you decide to leave us, then the following charges may apply:
Early Disconnection Fee
An Early Disconnection Fee will be charged if you decide to leave before the end of your contract. This is calculated by the services you had with us and the time outstanding on your minimum period.
Equipment Return Charge
If you cancel your Virgin Media services, you may be required to return our kit back to us. Failure to do so could result in you being charged at least £50 for each bit of kit not returned to us following the end of your services – as highlighted in our price guide. This charge ensures we’re able to replace any missing equipment.
For more details on this, see our article on how to return or recycle our kit.
