Connect to WiFi Hotspots

WiFi hotspots gives customers free WiFi access to 20 million hotspots internationally so you’ll rarely be without WiFi.

iPhone

1. Go to Settings > Personal Hotspot.
2. Turn on Personal Hotspots and set a password for the hotspot.

The name of your hotspot is the name you have given to your phone.

Android

1. Go to Settings > Mobile Hotspot & Tethering.
2. Turn on Mobile Hotspot, then set the name of your network and set a password.

How to connect your devices to a Wi-Fi hotspot

To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network.

Simply, select the name of your phone's network, enter the password, and connect.

For more help on connecting a device to a WiFi network see our guide on connecting devices.

If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. At airports, you'll see 'arq_wifi_x'.

If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app.

A fair usage policy applies, but our WiFi hotspots are great for sharing photos and keeping in touch on the move.

You may find some content is blocked when using a WiFi hotspot. Virgin Media has a responsibility to make sure the content accessed is suitable for young people to access themselves, to protect their safety.

Android
Simply uninstall the Virgin Media Connect app and you'll automatically stop connecting to our WiFi hotspots.

Apple
To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device.

To do this:

1. Go to Settings > General > Profiles & Device Management
2. Choose the WiFi network profile to remove main Virgin Media WiFi profile
3. Select Remove Profile

If you opted into More WiFi, you'll also need to remove the More WiFi networks profile.

Double check your device’s settings has WiFi switched on.

Check your Virgin Media WiFi hotspots account status is active by going to settings within the Virgin Media Connect app.

If you need to set up the hotspots on your device again, you can do this in the Settings section of the Virgin Media Connect app.

1. Go into a station with Virgin WiFi, turn on your phone's WiFi and open the browser.
2. You’ll see the Virgin Media Portal page, select Virgin Media.
3. Choose Virgin Media Broadband customer and enter your Virgin Media username and password.

1. Go into a station with Virgin WiFi, turn on your phone's WiFi and open the browser.
2. You’ll see the Virgin Media Portal page, select Virgin Media.
3. Choose Virgin Mobile customer and enter your Virgin Mobile username and password.

If you're not a customer of Virgin Media Broadband, Virgin Mobile, Vodafone, EE, or O2 you'll need a WiFi Pass to use Virgin Media WiFi on the London Underground. To do this, visit wifipass.virginmedia.com/w/register and create a WiFi pass account.

WiFi hotspots are always unsecured connections, so you and potential hackers are hanging out in the same network bubble. It's not difficult for one to tap into your activity and sniff out your personal information. So, even if a hot spot requires a password or guides you through a log-in screen, you're still at risk.

Yes, WiFi hotspots are free to use.

Personal hotspots on your phone can provide internet access to other devices. Setting up a personal hotspot is simple.

Apple devices can connect up to 5 devices. Most Android devices can connect up to 10 devices at a time.