Connect to WiFi Hotspots

Virgin Media Connect app
Connect to Virgin Media WiFi hotspots by downloading the Virgin Media Connect app. Set it once and the app will remember you and automatically connect you to speedy WiFi when you're in range of a WiFi hotspot.

How do I connect to Virgin Media WiFi hotpots?

  1. First, download the Virgin Media Connect app
  2. Sign in using your My Virgin Media account details
  3. Once signed in you will automatically connect to WiFi when you're in range of a WiFi hotspot.

Why can't I connect to the WiFi hotspots?

Uh oh! Follow these troubleshooting tips to get you back online.

How do I connect to Virgin Media WiFi on London underground?

From 30th March, Virgin Media will no longer host WiFi on the London Underground. The good news is, if you’ve got a SIM with O2, giffgaff or Tesco Mobile, you’ll still be able to connect to “WiFi Extra”. EE, BT, Three & Vodafone users can connect via their respective WiFi Signal. The connection should be automatic but can be manually selected via the phones WiFi Settings. Unfortunately, this service is not available through Virgin Mobile.

Following Virgin Media and O2’s merger in June 2021, we're starting to move all Virgin Mobile customers over to O2’s range of plans. We started in March and will complete by end of December 2023. If you’re with Virgin Mobile, once you have been moved over to O2 you'll be able to re-connect to WiFi Extra through your WiFi settings. Before this time, if you wish to continue using WiFi in the London Underground, please call us on 789 from your Virgin Mobile number.

If you already have a SIM with O2, follow the step-by-step instructions here to connect.

As part of a huge connectivity expansion project, 4G & 5G services have started to be rolled out across the Underground Network so O2 and Virgin Mobile customers travelling between stations and on trains can now enjoy 5G coverage, meaning they can access high-speed mobile connectivity on the go.

4G and 5G services have already been rolled out on the Central Line between Queensway and Holland Park, and on the Northern Line between Kentish Town and Archway. 4G and 5G mobile coverage will continue to be rolled out across the Tube network in the weeks and months ahead and due to complete across the whole London Underground network in 2024.

WiFi hotspots frequently asked questions

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