Virgin Media Connect app
Connect to Virgin Media WiFi hotspots by downloading the Virgin Media Connect app. Set it once and the app will remember you and automatically connect you to speedy WiFi when you're in range of a WiFi hotspot.
WiFi hotspots gives customers free WiFi access to 20 million hotspots internationally so you’ll rarely be without WiFi.
The name of your hotspot is the name you have given to your phone.
To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network.
Simply, select the name of your phone's network, enter the password, and connect.
For more help on connecting a device to a WiFi network see our guide on connecting devices.
If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. At airports, you'll see 'arq_wifi_x'.
If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app.
You may find some content is blocked when using a WiFi hotspot. Virgin Media has a responsibility to make sure the content accessed is suitable for young people to access themselves, to protect their safety.
Simply uninstall the Virgin Media Connect app and you'll automatically stop connecting to our WiFi hotspots.
To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device.
To do this:
If you opted into More WiFi, you'll also need to remove the More WiFi networks profile.
Uh oh! Follow these troubleshooting tips to get you back online.
Double check your device’s settings has WiFi switched on.
You’ll find WiFi hotspot locations using our handy map feature in the WiFi hotspots tab of the Virgin Media Connect app.
WiFi hotspots locations include:
Want to get connected on the tube? Follow our simple steps to get online.
If you're not a customer of Virgin Media Broadband, Virgin Mobile, Vodafone, EE, or O2 you'll need a WiFi Pass to use Virgin Media WiFi on the London Underground. To do this, visit wifipass.virginmedia.com/w/register and create a WiFi pass account.
WiFi hotspots are always unsecured connections, so you and potential hackers are hanging out in the same network bubble. It's not difficult for one to tap into your activity and sniff out your personal information. So, even if a hot spot requires a password or guides you through a log-in screen, you're still at risk.
Yes, WiFi hotspots are free to use.
Personal hotspots on your phone can provide internet access to other devices. Setting up a personal hotspot is simple.
Apple devices can connect up to 5 devices. Most Android devices can connect up to 10 devices at a time.