Intelligent WiFi
Intelligent WiFi technology is what makes our Hubs so fast and reliable. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Claim up to three (if needed) with our WiFi guarantee.
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Exceptional features with Intelligent WiFi
An Intelligent WiFi Hub will optimise your home network to perfection. And by that, we mean:
Better WiFi coverage powered by our Hubs
There are two WiFi signals in your home: one connects devices that are far from your Hub (at slower speeds), the other is superfast when you’re closer. As you move your devices around, Intelligent WiFi checks on them all to see if they need a nudge on to the best WiFi band. Thanks to this adaptive band steering feature, you should have a fast and reliable broadband connection.
Automatic WiFi fixes
Intelligent WiFi sorts hiccups before they become problems and keeps your devices our of WiFi traffic jams by putting them on the quietest channel where they can perform at their very best. Its channel optimisation 2.0 feature now makes over 300,000 tweaks a day, just so you experience less WiFi interference and delays.
WiFi tailored to your needs
Older devices that can’t keep up with ultrafast broadband speeds can slow down a busy home WiFi network, unless you have Intelligent WiFi. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5.
Complete coverage around your home
Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod via the app.
Take control using the Connect app
The Virgin Media Connect App is the control unit for your WiFi. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime.
With the Connect app, you can also check out how all your WiFi Pods are doing – see their signal strength, which devices are connected to each one, get troubleshooting tips, rename them and much more.
Can I use mesh WiFi with an existing router?
Only the Hub 3, 4 and 5 have Intelligent WiFi mesh technology inside. If you’d like to start using mesh WiFi but have a different type of Hub, you’ll need to upgrade your Virgin Media online.
FAQs
WiFi Max brings you our WiFi guarantee, backed up by our Intelligent WiFi service and signal-boosting mesh WiFi Pods, for £8 a month – or at no extra cost with Gigabit Fibre Broadband, Ultimate Oomph, and our Volt packages.
Our WiFi guarantee is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. And with our handy Virgin Media Connect app, you’ll be able to see how well your WiFi’s working, whenever you want.
WiFi Max brings you our WiFi guarantee backed up by our Intelligent WiFi service and signal-boosting mesh WiFi Pods at no extra cost with Gigabit Fibre Broadband, Ultimate Oomph and our Volt packages, or for £8 a month with one of our M50 to M500 packages without Volt.
If you’ve got Gigabit Fibre Broadband, Ultimate Oomph or one of our Volt packages, you can place an eligible order for your first mesh WiFi Pod on free Virgin Media Connect app. Or if we find there are no faults with your broadband service, but you’re still experiencing slow speeds, you can order a WiFi Pod online – just run a test on your services first.
If you’re adding WiFi Max with one of our M50 to M500 packages without Volt via the routes above, we’ll provide your first WiFi Pod automatically once your order’s been confirmed.
If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab.
You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these.
More on accessibility contact options
If you already have Intelligent WiFi Plus, we’ll move you over to WiFi Max automatically – you won’t need to do a thing. And if you’ve got Gig1 Fibre Broadband, Ultimate Oomph or a Volt bundle, you’ll get it at no extra cost.
If you already have Intelligent WiFi Plus with any of our other broadband packages, you’ll continue to pay £5 a month for WiFi Max. We’ll send you an email about this – once you’ve received it, you’ll be moved over to WiFi Max within a month or so.
We may ask you to do a super-easy online broadband speed test, and to answer a few questions so we know we’re giving you what’s right for your needs.
With WiFi Max, you can get signal-boosting mesh WiFi Pods if you need them. These work together with our WiFi Hubs, and pack in next-level mesh WiFi technology for better coverage and faster speeds around the house.
The clever tech learns how you use WiFi – when and where you use it, and what devices you connect to it. It constantly updates itself to create the best conditions for the network your household needs. Just plug in the mesh WiFi Pods to link them to the Hub.
Our old WiFi Boosters help you tackle WiFi coverage problems. They use your home’s electrical wiring to boost the WiFi signal in the room.
Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. They’ll team up with our wireless broadband Hub to boost your WiFi coverage around your home, even in those tricky signal-less spots.
Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. This can mean that a WiFi Pod (black) has a little more flexibility when it comes to where you plug it in.
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The legal stuff
WiFi Guarantee with WiFi Max
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. See www.virginmedia.com/prices and www.o2.co.uk/prices for details.