If your On Demand services aren’t working, follow the guidance below to understand why, and get your On Demand services working again.
It may be that your Virgin Media On Demand’s not working because we’ve restricted your services.
We’ll always try contacting you before restricting your services.
There are two reasons your services would be restricted:
Go to our terms and conditions page for details on both policies.
To make a payment, you can go to our make a payment page.
When the rights of an On Demand show expire, we need to remove it from our service. Some shows do return at a later date with more episodes, or as a complete series.
Check the On Demand menu to see the latest episodes.
Your problems with Catch Up TV and On Demand could be due to slow download speeds. As these services require an internet connection, your download speeds need to be fast.
You can check your download speed by going to our check broadband speed page.
Your problems with Catch Up TV and On Demand may be fixed by restarting the box.
The steps below work for all our TV boxes.