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Compromised mailbox alert?

We suspect a third party is using one or more of your Virgin Media email addresses to send spam/junk emails. This article gives advice on how to fix the issue.*

What has happened?

We’ve had an alert to say that your Virgin Media Mail account may have been used to send spam emails. This is likely to be because at some point you’ve inadvertently accessed a website or clicked on an email link that had been compromised.

As the security of your Virgin Media Mail accounts are critical, we’ve temporarily blocked access to them and have made sure no changes can be made.

Don’t worry it’s really easy to get everything back to normal – and you don’t even have to pick up the phone!

How can the issue be fixed?

We’re here to help and if you have a basic knowledge of computers and connected devices, there are a number of steps you can take to secure your mailbox and home network.

Please go to our dedicated page and follow the simple steps.

Where can I find further information and advice?

If you’d like further advice then our forum community will be happy to help. Just visit and join the conversation on our Security Matters board.

You can find general security advice and articles on other vulnerabilities by checking Security Hub at

* These fixes are provided as a courtesy and Virgin Media are not responsible for any problems encountered whilst applying these steps and are not able to provide any technical support for such problems.

** These links to external sites are provided as a courtesy and Virgin Media are not responsible for the content of these sites or any problems encountered while applying these steps. Virgin Media can’t provide any technical support for such problems.

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