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How do I manage my Virgin Media email spam settings?

If we identify an email message as potential SPAM, we move these messages into the 'Spam folder' automatically.

You can change this by going into your webmail settings and selecting SPAM settings from a desktop or laptop (SPAM settings are not available if you’re using Virgin Media mail on a mobile or tablet device)

  1. Sign in to Virgin Media at
  2. Click the System menu icon Settings Icon on the top right of the screen
  3. Click the Settings menu
  4. Expand the Email option
  5. Select SPAM Settings
  6. Select the required SPAM setting:
    • Reject All SPAM messages
    • Move message to Spam folder (default)
    • Flag a message as SPAM but deliver to Inbox
    • Turn off all SPAM filtering
  7. Navigate away from the SPAM Settings page – this will save the chosen setting

Marking an email as SPAM or NOT SPAM in Virgin Media Mail will move that email to the relevant folder, but doesn't maintain that choice for future messages for that sender.

To permanently block an email from a sender that you identify as SPAM (but the SPAM filter does not), you can set up a filter to delete any future messages. For more information, see Using Filters in Virgin Media Mail.

If emails from a particular sender are being identified incorrectly as SPAM, save the sender as a contact. This will ensure you receive all messages from that sender and their messages won’t be identified as SPAM. For more information on how to add a contact, check Using the Address Book in Virgin Media Mail.

Additional Sender checks

  • As well as the SPAM filters, we also check the email has come from the sender that is shown in the email. This is done using sender records in use by most email providers.
  • If we believe the email may not be from the sender shown, we’ll place the message into the SPAM folder.
  • Sender checks are done even when you’ve added a sender to your contacts, or when you’ve turned SPAM filtering off completely.

Deleting SPAM from the SPAM folder

  • On the first of each month, any messages in the SPAM over 30 days old are automatically deleted.
  • If you manually delete messages from the SPAM folder, they are moved to the Trash folder.
  • Any messages in the Trash folder that are over 7 days old are automatically deleted.
  • To immediately delete messages, empty the Trash folder.

For more information, see Deleting Messages in Virgin Media Mail.

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