How do I manage my email spam settings?

Last updated: March 5, 2018

With Virgin Media Mail, where we identify an email message as potential SPAM we move those messages into the 'Spam folder' automatically.

If you want to change this, you can do so by going into your webmail settings and then selecting SPAM settings.

Note: The SPAM Settings option is not available if you're using Virgin Media Mail on a mobile or a tablet device. You can change the settings below by logging into Virgin Media Mail using a desktop computer or a laptop.

  1. Sign in to Virgin Media at
  2. Click the System menu icon Settings Icon on the right side of the menu bar and then click the Settings menu option
  3. Exapand the Email options
  4. Select SPAM Settings
  5. Select the required SPAM setting:
    • Reject All SPAM messages
    • Move message to Spam folder (default)
    • Flag a message as SPAM but deliver to Inbox
    • Turn off all SPAM filtering
  6. Navigating away from the SPAM Settings page will save the setting selected

Marking an email as SPAM or NOT SPAM in Virgin Media Mail will move that email to the relevant folder, but doesn't maintain that choice for future messages for that sender.

To permanently block an email from a particular sender that you identify as SPAM but the SPAM filter does not, you can set up a filter to delete any future messages. For more information on setting up a filter check Using Filters in Virgin Media Mail.

If emails from a particular sender are being identified incorrectly as SPAM, save the sender as a contact. This will ensure that you receive all messages from that sender and their messages won't be identified as SPAM. For more information on how to add a contact, check Using the Address Book in Virgin Media Mail.

Additional Sender checks

In addition to the SPAM filters, we also check that the email has come from the sender that is shown in the email. This is done using sender records in use by most email providers. If we believe that the email may not be from the sender shown, we'll place the message into the SPAM folder.

These sender checks are done even where you've added a sender to your contacts, or when you've turned SPAM filtering off completely.

Deleting SPAM from the SPAM folder

On the first of each month, any messages in the SPAM that are over 30 days old are automatically deleted.

If you manually delete messages from the SPAM folder they are moved to the Trash folder. Any messages in the Trash folder that are over 7 days old are automatically deleted. To immediately delete these messages, empty the Trash folder.

For more information on deleting messages, check Deleting Messages in Virgin Media Mail.

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