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Download the Priority app and enter the ballot for your chance to win a pair of tickets to his exclusive hometown gig

By Virgin Media

To celebrate his second album, Broken By Desire To Be Heavenly Sent, award-winning singer/songwriter Lewis Capaldi will be performing a special concert in Glasgow – and now there’s a chance for O2 and Virgin Media customers to win tickets through Priority from O2!


Lewis is known for his heart-swelling live performances, so an intimate gig in his home town will feel especially meaningful. This intimate event takes place at O2 Academy Glasgow on 7 June 2023, and there are over 900 pairs of general admission tickets up for grabs. All you need to do is download the Priority from O2 app and enter the ballot, which is now open, for your chance to win. 


After the release of Broken By Desire To Be Heavenly Sent on 19 May, Priority ballot winners will be among the very first audiences to hear tracks from the second album live in Capaldi’s stripped-back, honest style – along with his chart-topping tracks too, of course.


But be quick! The ballot closes at 9.59am on 22 May 2023, and any entries after this time won’t count.


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How to enter the ballot to win Lewis Capaldi concert tickets

  1. Download the Priority app
  2. Sign up with your My Virgin Media registered email address
  3. Register for your free ballot by 9.59am on 22 May


Virgin Media broadband customers can now get Priority Tickets for thousands of shows and events like this exclusive Lewis Capaldi gig across the UK, as well as rewards, unique experiences, daily treats, prize draws and perks, all through the Priority app – at no extra cost. Plus, if you’re already a Virgin Media broadband and O2 Pay Monthly mobile customer you can get additional benefits. Find out more here


What other rewards are on offer with Priority?

With Priority, you can get great rewards like exclusive early access to amazing live events. You can also pick up daily treats while you’re out and about from your favourite high street brands. And to keep things fresh, your rewards are updated every month based on the things you love… with a few surprises thrown in, too!


How do I access Priority?

Simply download the app to access these great discounts and rewards. You can get it from the App Store if you’re an iPhone user or the Google Play store for Android users. All offers are completely tailored to you. The app uses geo-location technology, which means all offers shown are in close proximity to you, so you won’t have to travel far.

Get the app today and start to enjoy the benefits of Priority straight away!


Further information

How do I enter the Ballot for the chance to win two free tickets to Lewis Capaldi at O2 Academy Glasgow?
To register for your chance to win, tap USE NOW and head to the Ticketmaster hosted Ballot/registration page. You will then be required to paste or input the Unique Ballot Entry Code given to you by Priority, alongside your contact details. Please note you can only submit one ballot entry.

When does the Ballot/Prize Draw open and close?

The Ballot/Prize Draw is open from midday on Monday 15 May 2023 and will close at 9.59am on Monday 22 May 2023.

How many tickets are available?
There are over 900 pairs of tickets available to win. Tickets will be general admission in the standing area of the venue. Accessible tickets can be requested directly through the venue if you win. For more details see below.

What if I win and can’t make the event?
There is no alternative prize for Ballot winners who cannot attend.

Is travel, accommodation, drink and food covered?
You will be required to make your own arrangements; it is not provided as a part of the prize.

What happens if I don’t win the Ballot/Prize Draw?
You will be added to the waiting list. Initial winners have until 11.59pm on Monday 29 May to redeem their tickets. If they do not claim their tickets within this timeframe, then the opportunity is passed on to somebody else from Tuesday 30 May if availability allows. The same process will follow for anybody who is moved off the waiting list.

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Terms and conditions

You can only enter the Ballot/Prize Draw once.

The promotion is open to members of Priority who are UK residents age 16+.

Ballot is valid for entry from midday on Monday 15 May until 9.59am on Monday 22 May 2023 only.

Redemption Instructions: To enter, tap USE NOW and you'll be directed to the Ticketmaster ballot page. Once there, you can paste or enter your Unique Ballot Entry Code, input your contact details and then tap Submit.

There are 901 pairs of tickets to be won. Each winner will/can only win a pair of tickets.

Initial winners drawn from the Ballot will be sent an email from Ticketmaster from midday on 26 May 2023 providing them a unique passcode and a link to redeem a pair of digital tickets via Ticketmaster. WINNERS HAVE UNTIL 11.59pm ON MONDAY 29 MAY TO CLAIM/REDEEM THEIR TICKETS. Entrants will be notified by email of any remaining tickets from Tuesday 30 May 2023, such tickets will be available on a first come, first served basis. A maximum of one winner per household will apply.


1. Each single entry into the draw is a chance to win a pair of tickets.

2. Entries per person will be capped at one.

3. You must be over 16 at the time of entry. Strictly no under-16s will be admitted to the event.

4. The venue reserve the right to refuse entry to any persons whom venue staff reasonably believe to be associated with any ticket broker or tout.

5. All winners must provide valid photographic ID (passport, driving licence or ID card) matching the winning name to gain entry to the event.

6. Each Ballot/Prize Draw winner must be present at the time of entry into the event and must be attending the event themselves.

7. Any passcodes and winning tickets are non-transferrable and any resale, transfer, or attempted transfer will invalidate them.

8. This Ballot/Prize Draw is run by DF Concerts and Events and by entering you are contracting with DF Concerts and Events and no other third party. Ticketmaster UK Limited/ Universe and any Ticketmaster-related entities are therefore not responsible to participants in respect of any aspect of this draw and accept no liability in this regard.

9. All personal data collected as part of this registration is managed and protected by Ticketmaster. To understand how Ticketmaster uses and protects your personal data please refer to the company’s privacy policy.

10. The payments of all costs and expenses involved in attending the event are the responsibility of the winner(s). Any and all applicable taxes or costs in relation to attending the event are the responsibility of the winner(s).

11. The running order of the event may be subject to change.

12. Doors for the event will open from approximately 7pm but times may vary. Any attempted entry after that time may be refused and tickets deemed void.

13. If any notification to winners is returned or undeliverable, or tickets not redeemed by 11.59pm on Monday 29 May 2023, such winners will forfeit all rights to receive these tickets. Any remaining tickets will be offered to entrants on a first come first serve basis. The maximum of one winner per household will continue to apply.


These Term and conditions incorporate and apply in addition to the Priority App T&Cs, which can be found under your app Settings.

O2’s decision as to offer allocation is final and no correspondence will be entered into. Applications not complying with these terms and conditions will be invalid.

If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

O2 reserves the right to suspend, cancel or amend this promotion and/or review and revise these T&Cs at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these T&Cs, participants shall be deemed to have agreed to any such new or amended terms.

This Offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

This Offer is administered by Telefónica UK Limited (“O2”) and promoted by Telefónica UK Limited (“O2”). For any concerns about the operation of the Offer please contact the Promoter.

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