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You could be watching Kylie Minogue at an exclusive intimate gig in London – all you need to do is download the Priority from O2 app

By Virgin Media

Kylie Minogue is a generation-spanning artist, producing some of the most memorable songs in history across nearly four decades. And thanks to the Priority from O2 app, we’re giving you the chance to win tickets to watch Kylie at an exclusive intimate gig.


This money-can’t-buy experience for you and a friend will give you the unique opportunity to see the singer perform some of her biggest hits up close and personal at the iconic O2 Shepherd’s Bush Empire on Wednesday 27 September.


If you’re a Virgin Media broadband customer, you can download the Priority app now and sign up for your chance to attend the gig free of charge, with 700 pairs of tickets up for grabs on the app from Friday 1 September until Thursday 14 September.


The tickets will be free of charge and available to a randomly selected group of ballot winners on a first come, first served basis. So you’ll need to be quick to secure your tickets. Registration of the Ballot does not guarantee you a ticket. Ballot winners will be contacted on Friday 22 September 2023. Good luck!


Please ensure you have read the full terms and conditions at the bottom of the page before proceeding with your entry to the ballot. 


Download Priority from the App Store

Download Priority from the Google Play store


The show takes place hot on the heels of Kylie’s hugely anticipated new album “Tension”, due to be released on Friday 22 September. Kylie shows are always something special, and this promises to be a night you’ll never forget. All you need to do is download the Priority app.


With Priority, Virgin Media broadband customers can get Priority Tickets for thousands of gigs and events across the UK, as well as rewards, unique experiences like this exclusive Kylie gig, daily treats, prize draws and perks, all through the Priority app – at no extra cost. We’re one big family, and Priority is our way of saying thank you for being part of it.


Just download the Priority app and sign up now to get involved! Plus, if you’re already a Virgin Media broadband and O2 Pay Monthly mobile customer you can get additional benefits. Find out more here.


What other rewards are on offer with Priority?

With Priority, you can get great rewards like exclusive early access to amazing live events. You can also pick up daily treats from your favourite high street brands while you’re out and about. And to keep things fresh, your rewards are updated every month based on the things you love… with a few surprises thrown in, too!


All these perks are redeemable either in-store or online by presenting the unique code shown on the app. Prize draws are easy to enter too, with simple tap on the entry button. We also have tailored offers and prize draws for you anywhere in the UK, if you have phone reception or WiFi.


Download Priority from the App Store

Download Priority from the Google Play store


How do I access Priority?

Simply download the app to access these great discounts and rewards. You can get it from the App Store if you’re an iPhone user or the Google Play store for Android users. All offers are completely tailored to you. The app uses geo-location technology, which means all offers shown are near you, so you won’t have to travel far.


So, get the app today and start to enjoy the benefits of Priority!


Download Priority from the App Store

Download Priority from the Google Play store

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Priority terms & conditions: O2 customers and Virgin Media broadband customers only. 18+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority from O2 app or go to To claim/enter, download the Priority app, register or sign in with your My Virgin Media details. For full terms see


Kylie terms & conditions: No. of Ballot Winners: 700 in total - each winner will win a pair of tickets. A maximum of one winner per household will apply.

Winners contacted: Winners drawn from the Ballot/Prize Draw will be sent an email from Ticketmaster on Friday 22 September 2023 providing a unique passcode and a link to redeem digital tickets via Ticketmaster.

Tickets will be available to a randomly selected group of ballot winners on a first come, first served basis

Tickets will be general admission standing or seated tickets on Level 2 or Level 3 in the venue. Tickets will be randomly allocated. Accessible tickets can be requested directly through the venue if you win. Further information on accessible tickets will be provided in your Ballot winner email.



1. Each single entry into the draw is a chance to win a pair of tickets.

2. Entries per person will be capped at one.

3. You must be over 16 at the time of entry. Strictly no under 16s will be admitted to the event.

5. The venue reserve the right to refuse entry to any persons whom venue staff reasonably believe to be associated with any ticket broker or tout.

6. All winners must provide valid photographic ID (passport, driving license, or ID card) matching the winning name to gain entry to the event.

7. Each Ballot/Prize Draw winner must be present at the time of entry into the event and must be attending the event themselves.

8. Any passcodes and winning tickets are non-transferrable and any resale, transfer, or attempted transfer will invalidate them.

9. This Ballot/Prize Draw is run by Live Nation and by entering you are contracting with Live Nation and no other third party. Ticketmaster UK Limited/ Universe and any Ticketmaster related entities are therefore not responsible to participants in respect of any aspect of this draw and accept no liability in this regard.10. All personal data collected as part of this registration is managed and protected by Ticketmaster. To understand how they use and protect your personal data please refer to their privacy policy (

11. The payments of all costs and expenses involved in attending the event are the responsibility of the winner(s). Any and all applicable taxes or costs in relation to attending the event are the responsibility of the winner(s).

12. The running order of the event may be subject to change.

13. Bag policy:
Only one small bag per person is permitted, and it must not be bigger than A4 size.
Large bags - including rucksacks - are not allowed and ticket holders will be refused entry. There are no facilities to leave large bags or luggage.
If you really have to bring a bag – and it’s preferable you don’t – please do make sure its small. For venue FAQs, head to:

14. If any notification to winners is returned or undeliverable, or tickets not claimed by 23:59pm on Wednesday 24 September 2023, such winners will forfeit all rights to receive these tickets. Any remaining tickets will be offered to entrants on a first come first serve basis. The maximum of one winner per household will continue to apply.