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Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Payment may be required in advance. Your first Virgin Media bill includes the charge for the month you join Virgin Media (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.

Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Virgin Media Equipment remains property of Virgin Media.

Sim: Separate contracts and terms and conditions apply to your broadband and mobile services.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Virgin Media QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer. Not available with full fibre.

Virgin Media Installation: Engineer installation fees may apply on certain packages or bundles (starting from £30 for standard install).

Virgin Media Setup Fee: There’s an activation fee of £35 (although discounts may apply from time to time). However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45.

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Remedies: If you have experienced a problem with your Virgin Media services caused by Virgin Media’s failure to exercise reasonable care and skill in providing services to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit Citizens Advice.

Separate contracts apply to your broadband and mobile services.

What is a minimum period? When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 24 months). Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here(https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions). If you cancel your service, you will need to return your kit to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment. For more details on how to return the equipment, click here.

Prices and terms subject to change during contract

Max Volt: Mega TV, Sky Cinema and Sky Sports (both in HD), M500 Fibre Broadband (average download speed 516 Mbps) option to add home phone with Anytime Chatter for £5 per month, Currently £84.99 per month for 24 months, £187* from month 25. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Includes O2 mobile SIM with unlimited minutes, texts and Unlimited data (£15). 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Additional  Terms and Conditions apply. Inclusion of Netflix at no extra cost based on non-boosted broadband speed chosen. Downgrading a service in your bundle may result in loss of bundle discount or ineligibility to receive Netflix at no extra cost. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.

Sport + Cinema: Mega TV, Sky Sports HD, Sky Cinema HD, M500 Fibre Broadband (average download speed 516Mbps), and Netflix Standard with ads. Currently £74.99* a month for 24 months. 24 month minimum term. Home phone can be added from an extra £5 per month. Standard monthly pricing (currently £169* a month) applies from month 25. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Inclusion of Netflix at no extra cost based on non-boosted broadband speed chosen. Downgrading a service in your bundle may result in loss of bundle discount or ineligibility to receive Netflix at no extra cost. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Sport + Cinema Volt: Mega TV, Sky Sports HD, Sky Cinema HD, Gig1 Fibre Broadband (average download speed at peak 1130Mbps), a 10GB data SIM and Netflix Standard with ads. Home Phone can be added from an extra £5 per month. If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Currently £82.99 a month for 24 months 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Additional Terms and Conditions apply. Inclusion of Netflix at no extra cost based on non-boosted broadband speed chosen. Downgrading a service in your bundle may result in loss of bundle discount or ineligibility to receive Netflix at no extra cost. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Entertainment Volt + Sports HD: New customers only. Mega TV, Sky Sports HD, M500 Fibre Broadband (average download speed 516Mbps). £74.99 a month. 24 month minimum term. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £151* a month) applies from month 25. Alternative broadband speeds available, prices vary depending on speed chosen. If you cancel your service during your minimum term an early disconnection fee will apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Entertainment + Sports HD: New customers only. Mega TV Sky Sports HD, M350 Fibre Broadband (average download speed 362Mbps). £66.99* a month. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £143* a month) applies from month 25. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Cinema Volt: New customers only. Mega TV, Sky Cinema in HD, M500 Fibre Broadband (average download speed 516Mbps). Premium add-ons such as Sky Sports are available at extra monthly cost. Currently £54.99* for 24 months. 24 month minimum term. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £138* a month) applies from month 25. Alternative broadband speeds available, prices vary depending on speed chosen Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Cinema: New customers only. Mega TV, Sky Cinema in HD, M350 Fibre Broadband (average download speed 362Mbps) and Weekend chatter. Currently £46.99* a month for 24 months. Price includes line rental (£19* a month). Standard monthly pricing (£130* a month) applies from month 25. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Premium add-ons such as TNT Sports or Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Entertainment Volt: New customers only. Mega TV, M500 Fibre Broadband (average download speed 516Mbps). Currently £44.99* a month for 24 months. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £120* a month) applies from month 25. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee may apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Entertainment: New customers only. Mega TV, M350 Fibre Broadband (average download speed 362Mbps). Currently £36.99* a month for 24 months. Home Phone can be added from an extra £5 per month. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Standard monthly pricing (currently £112* a month) applies from month 25. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 24 month minimum term product: £25.99* a month for 24 months, then £54 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps).24 month minimum term product: Currently £28.99 a month for 24 months, then £60 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 24 month minimum term product: £30.99 a month for 24 months, then £64 a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 24 month minimum term product: £28.99* a month for 24 months, then £66 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 24 month minimum term product: Currently £33.99* a month for 24 months, then £72* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 24 month minimum term product: Currently £38.99 a month for 24 months, then £78 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig2 Full Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig2 Full Fibre Broadband (average download speed 2000Mbps). 24 month minimum term product: £56.99* a month for 24 months, then £90* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) A Virgin Media broadband speed boost to the next available level (up to 1Gpbs) (if your residential address doesn’t take or already have the fastest Virgin Media speeds available in your area at the point you place an eligible order or another eligible resident applies for Volt benefits; (2) Our WiFi guarantee with WiFi Max meaning up to 3 WiFi Pods in your home if you aren’t getting download speeds of at least 30Mbps in every room (subject to stock availability). If that doesn’t do the trick, £100 credit back. (3) Double the O2 mobile data for every eligible O2 Pay Monthly plan at the registered address of the Virgin Media account holder’s household (if you or any other eligible residents don’t take or already have unlimited O2 mobile data) and (4) O2 Travel Inclusive Zone so you roam in 75 destinations. The monthly data allowance for your eligible O2 plans will be doubled for all tariffs up to 250GB. For all tariffs of 250GB and over, we will increase your data allowance to unlimited. This double data will not rollover. If your eligible O2 plan already includes unlimited data you will not receive an increased data allowance as part of this offer. O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly phone and SIM in the Virgin Media account holder’s name and address. Tablets excluded from roaming benefits. Includes 120 minutes, 120 texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Excludes mobile broadband, smart watches and tablets. Our Travel Inclusive Zone also includes O₂’s Europe Zone. Your UK minutes, texts and data allowances apply within the Europe Zone, however, if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. Roaming subject to fair usage policy. See further EU roaming terms below. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Separate contracts and terms and conditions apply to your broadband and mobile services. Check Virgin Media broadband speeds availability at www.virginmedia.com/broadband/postcode-checker. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms.

New customers: : If QuickStart self-install is unavailable, standard engineer install at no extra cost. If QuickStart self-install is available but you choose engineer installation, install fees may apply (starting from £30 for standard install). £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.

**Existing customers adding TV:** £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.

Content and features may change at any time during the contract.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7* a month when subscribing to Sky Sports SD channels.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some Teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.

HD: Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible. Requires 4K compatible TV/device with HDCP 2.2.

Premium channels and upgrades must be kept for at least 30 days.

TNT Sports: Get TNT Sports subscription for £18 a month. 30 day rolling contract. The following channels are included in the TNT Sports TV pack: TNT Sports 1 HD, TNT Sports 2 HD, TNT Sports 3 HD, TNT Sports 4 HD, TNT Sports Ultimate.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G/5G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 5 compatible devices per account can watch TV, and only 2 devices can stream at any one time. Only one Sky service can be streamed at a time. Other content restrictions apply. Sky Sports apps: Only available via the Sky Sports website or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 6 devices. Only available on iOS 11 and above, and Android 5.0. Selected content may not be available to view. Separate terms and conditions apply to the Sky Sports apps and websites.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. Purchases must be made on the website or TV box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only.

Box-to-box streaming: Powerline may be required to connect TV boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

Series Link+: Virgin TV 360, Virgin TV V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

Netflix: Netflix subscription required at extra cost. Additional Terms & Conditions apply.

Amazon Prime Video: Amazon Prime subscription required. 18+. See Amazon website for T&Cs.

Offers require you to pay by Direct Debit and use eBilling.

† TV channel subject to regional variation.

Prices and terms subject to change during contract

M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 24 month minimum term product: £25.99 a month for 24 months, then £54 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 24 month minimum term product: Currently £28.99 a month for 24 months, then £60 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 24 month minimum term product: £30.99 a month for 24 months, then £64 a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 24 month minimum term product: £28.99 a month for 24 months, then £66 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 24 month minimum term product: Currently £33.99 a month for 24 months, then £72 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 24 month minimum term product: Currently £38.99 a month for 24 months, then £78 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig2 Full Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig2 Full Fibre Broadband (average download speed 2000Mbps). 24 month minimum term product: £56.99 a month for 24 months, then £90 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Our ultrafast speeds are 100Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.

Web Safe: Available to all new Virgin broadband customers who signed up after 27th February 2014. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

Virgin Media Connect app: Requires iOS 9 or later and Android 5 or later. The app will work on a device where setup has been completed using My Virgin Media account details. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8* a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via click & collect or optional home delivery (£5 delivery charge may apply). Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.

Upload speed add-on: Available only in Virgin Full Fibre areas. Excludes Essential Broadband customers. £6 a month extra. Boosts upload speed to your Hub to same speed as your package’s advertised download speed. Actual speeds may vary from time to time. 30 day’s notice to cancel add-on.

Reliability: 99.88% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, June 2023–December 2023). For more details, see our broadband speeds.

Volt SIM offers:

£4 4GB (boosted from 2 GB), 24m term. Classic plan, no upsell to Plus / Ultimate

£6 10GB (boosted from 5GB), 24m term, classic plan. Upsell to Plus for +£1.99 (£7.99 price point). Usage increased to 15GB. Upsell to Ultimate for +£10.49 (£16.49)

£10 30GB (boosted from 15GB), 24 term, classic plan. Upsell to Plus for +£1.99 (£11.99), usage increased to 40GB. Upsell to ultimate for +£10.49 (£20.49) £15 Unlimited data, 24m term. Classic plan. Upsell to Plus for +£1.99 (£16.99). Upsell to ultimate for +£10.49 (£25.49)

General

Tariff information:

The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers. For more information visit Other numbers and charges | Account and billing | Help & Support | O2.

Priority from O2

Priority is an O2 service. Active O2 and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms

Data Rollover Included at no extra cost for new & upgrading customers on Pay Monthly Plus & Ultimate Plans. Unlimited data plans excluded. Double data Volt benefit excluded. Any data rolled over will last for 1 monthly billing cycle only. For UK use only. Rollover may be impacted if you change plans or tariffs. Further terms & exclusions apply, see here

International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade.

Roaming:

All Plans: When travelling within our Europe Zone, if your UK monthly data allowance is over 25GB you’ll have a Roaming Limit of 25GB. After this, the service will stop and you’ll need to buy a data bolt on if you want to keep using data.

Plus Plan: O2 Travel Inclusive Zone: Direct with O2, includes unlimited minutes, unlimited texts and data roaming in 27 destinations outside Europe. Data speed capped at 2Mbps in our Inclusive Zone. Subject to fair usage at no extra charge. Non-commercial use only. Terms apply, see https://www.o2.co.uk/international/travel-inclusive-zone.

O2 Travel Inclusive Zone Ultimate: Only included with Ultimate Plans on eligible tariffs. Includes unlimited minutes, texts and data roaming. Roaming destinations include our Europe Zone plus O2 Travel Inclusive Ultimate Zone in 75 destinations outside Europe. Data speed capped at 2Mbps in our Inclusive Ultimate Zone. Subject to fair usage at no extra charge. Non-commercial use only. Terms apply, see https://www.o2.co.uk/international/travel-inclusive-zone-ultimate.

Extras from O2

New and upgrading customers. Select Extra within 28 days of qualifying purchase & redeem within 28 days of selecting it. Must set up an account with Partner & agree to their terms of use. If you have an existing subscription with a particular Partner, you may not be eligible to select this Partner as an Extra. Unless otherwise communicated, redeeming an Extra through O2 will not automatically cancel/ suspend any subscription offered directly by a particular Partner or through a third party. It’s your responsibility to manage direct or third party subscriptions. An Extra Period is available for eligible customers on selected Extras. You’ll be automatically opted in to a paid monthly subscription with the Partner after Extra Period. Opt out at any time. Offer may be withdrawn at any time. Customers cannot benefit from more than one Extra Period in relation to Disney+. Some selected Extras available as Standalone Extras only. 6 months minimum term applies. Cancel anytime after minimum term. Charges applied to O2 bill & are subject to change. If you leave O2 your Partner subscription will be cancelled. Disney+ content & related artwork © 2025 Disney & related entities. Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of Amazon.com, Inc. or its affiliates. Xbox Game Pass Ultimate, Microsoft and all related logos are trademarks of Microsoft or its affiliates. Tariff eligibility criteria apply. UK residents, 18+. For full terms: o2.co.uk/terms/extras

Classic: Get 3 months on us depending on eligible tariff you select (“Extra Period”). You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99pm, Amazon Music Unlimited £10.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £8.99pm or Premium Plan £12.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ Standard Plan: Get 3 months on us (“Extra Period”). You’ll be automatically opted in to a paid monthly subscription of £8.99pm after Extra Period. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change.. Select Disney+ within 28 days of making qualifying purchase & redeem within 28 days of selecting it. Must set up Disney+ account & agree to its terms of use. Cannot benefit from more than one Extra Period. Unless otherwise communicated to you, redeeming Disney+ through O2 will not automatically cancel or suspend any Disney+ subscription offered directly by Disney or through another third party. It’s your responsibility to manage direct or third party subscriptions.

Plus: Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £9.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £8.99pm or Premium Plan £12.99pm.Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Ultimate: Get an Extra included for the lifetime of your plan when taking one of our Ultimate Plans (“Extra Period”). Extra Period will be shorter if you choose to leave your Ultimate Plan earlier. You’ll be automatically opted in to a paid monthly subscription if you leave your Ultimate Plan, current partner pricing: Amazon Prime £8.99pm, Cafeyn £7.99pm or Disney+ Premium Plan £10.99 (Customers taking Amazon Prime and Disney+ Premium Plan will get a £2 airtime discount that will remain for as long as they retain their paid Extra). Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. If you leave your Ultimate Plan within 6 months of redeeming your Ultimate inclusive Extra, you will need to pay for this Extra at the then-current partner price for the remainder of the initial 6 month period that applies. After that period expires, you will be able to cancel this Extra.. Select your Extra at any time after making a qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Eligibility: must purchase new eligible tariff direct from O2. Select Disney+ at any time after making a qualifying purchase & redeem within 28 days of selecting it. Must set up Disney+ account & agree to its terms of use. Cannot benefit from more than one Extra Period. Unless otherwise communicated to you, redeeming Disney+ through O2 will not automatically cancel or suspend any Disney+ subscription offered directly by Disney or through another third party. It’s your responsibility to manage direct or third party subscriptions.

McAfee Mobile Security Plus: Only included with Ultimate Plans on eligible tariffs. Covers 1 device for 1 year. Requires iOS operating system 15.0 or later; Apple Watch app available with iPhone 5 and later or Android operating system 9.0 or later; Android Watch features supported with OS 9.0 or later.

Charge outside your allowance For information on calls and messages outside your allowance see Extra charges guide | Charges for calls, messaging and data | O2

Browsing See our latest Pay Monthly terms.

O2 customer services Free from your O2 mobile

O2 Directories 118402 £1.50/min (minimum charge £1.50)

International calls and texts See o2.co.uk/international

Roaming calls, texts and data See o2.co.uk/abroad

Premium Rate numbers See o2.co.uk/premium

Non Standard Numbers Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles

See https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Free calls See https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

See O2 extra charges guide for a full list of what you'll pay for calls, texts and data outside your bundle.