Contacting Virgin Media

Got a question about our services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily. You can also check our help pages or learn how to contact us directly further down.

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My Virgin Media
Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more.
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Introducing the My Virgin Media app
It’s easy to find the help you need for your TV, broadband, home phone and Virgin Mobile accounts on the go.

Frequently asked questions

Need more help contacting Virgin Media?
Unfortunately, we don’t have a customer service email address. Don’t worry, there are plenty of ways to contact Virgin Media, either online or over the phone.
You can call us for free by dialling 150 on your Virgin Media home phone or Virgin Mobile.

Call costs from other networks and mobiles vary. Visit our call costs page to learn more.
If you’ve made an order recently and want to keep an eye on delivery, learn how to track your Virgin Media order.

Help and Support Guides

Landline Help & Support

Need help with your Virgin Media Landline service? You’re sure to find what you need by visiting Landline Help & Support pages.

TV Help & Support

Looking for support with your Virgin Media TV service? Check out our TV Help & Support pages.

Mobile Help & Support

Find help with all things Virgin Mobile in our Mobile Help & Support pages.

Security Help & Support

Need some help staying safe online? Check out our Security Help & Support pages.

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