Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed.
If you want to change anything else like what’s included in your bundle, adding extra TV boxes or changing entire services on your package it’s best to get in touch with us.
Quickstart is the quickest and easiest way to setup our services. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order.
If you can get Quickstart, you can choose one of two delivery options
We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. But we'll let you choose your delivery day when you place your order.
If you’ve chosen Click and Collect, you'll receive a text message and email when your Quickstart pack is ready to pick up from your chosen CollectPlus location.
If you've chosen to have your Quickstart pack delivered to your address instead, Yodel will message you on your delivery day and give you a 2-hour estimated delivery slot. This confirmation message will include a tracking code so you can see where your order is.
To track, simply visit yodel.co.uk, or download the Yodel mobile app.
When your Quickstart pack has arrived at your chosen CollectPlus location, you'll receive a text message and email with a collection code and barcode. You’ll need to take these along with proof of your identity when you go to pick up your package.
CollectPlus will accept the following forms of ID:
The CollectPlus location will scan or enter the collection code and check your ID, and then give you your QuickStart pack.
If you're unable to go to the CollectPlus location yourself, you can give the collection code to someone else. They'll need to be over 18 and take your ID with them when they collect your Quickstart pack.
If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The engineer will bring everything needed to install your Virgin Media services on your chosen day.
On your installation day, your engineer will arrive in a Virgin Media van and be carrying ID.
Here are a few things you can do to make sure it all goes smoothly.
Your block of flats may already be set up with our services. This means our cabling from individual premises link back into a main terminal, housed within a communal area of the building. If your flat hasn’t had our services before you will need to gain permission from your landlord or neighbours ahead of the install. If it’s needed we’ll let you know when you book the order.
If your home hasn’t had our services before you will need to gain permission from your landlord ahead of the install. If permission is needed we’ll let you know when you book the order.
Need help with installation of your Virgin Media Broadband, TV or Phone services? Check out our FAQs below.
It usually takes between 30 minutes and 2 hours for an engineer to set up your Virgin Media services.
If you’ve received one of our Quickstart kits, you’ll find some simple step-by-step instructions in the pack. You can also use our Broadband installation guide, or you can check out our information on how to set up Broadband. Simply follow the instructions to get your Broadband up and running.
If you’ve booked an engineer slot, they’ll get everything set up for you. So, sit back and relax – your engineer will let you know when they are done.
If you need a new wall socket, the engineer will install this for you during the appointment.
If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. You can also visit our page on how to book an engineer to learn more.
To get help installing your new Virgin Media service get in touch with us by selecting Need more help? at the bottom of this article.
If you're a new customer, we'll activate your account automatically two days after your QuickStart pack collection or delivery, unless you’ve already completed set up yourself.
If you're an existing customer and are upgrading your kit or services, we'll automatically activate your new services 6 days after your collection or delivery, again, unless you’ve already completed set up yourself.
You’ll also receive your contract by email or by post within two working days of placing your order, which you’ll need to check and sign.