How do I get Virgin Media Broadband, TV and Phone installed?

Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed.

In a hurry?
Sit back and watch our short videos which explain everything you need to know about your Quickstart installation or Engineer installation.

I have already booked my Virgin Media installation

Virgin Media Quickstart set up

Quickstart is the quickest and easiest way to setup our services. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order.

If you can get Quickstart, you can choose one of two delivery options

  • Click and Collect

    Have your new kit delivered to one of over 6000 Yodel store locations across the UK.

    Click and Collect

  • Delivery via Yodel

    Have your new kit delivered to any UK address and have someone over 18 sign for the package.


We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. But we'll let you choose your delivery day when you place your order.

Virgin Media engineer installation

If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The engineer will bring everything needed to install your Virgin Media services on your chosen day.

On your installation day, your engineer will arrive in a Virgin Media van and be carrying ID.

Here are a few things you can do to make sure it all goes smoothly.

Preparing for installation

During installation


Need help with installation of your Virgin Media Broadband, TV or Phone services? Check out our FAQs below.

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