How do I get Virgin Media Broadband, TV and Phone installed?


Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed.

When you place your order, we'll let you know if you can choose QuickStart (the Virgin Media self-install option) or whether you'll need an engineer visit.

QuickStart install (self-installation)

QuickStart is the quickest and easiest way to setup our services. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order.

If you can get QuickStart, you can choose one of two delivery options:

  • Click and Collect: have your new kit delivered to one of over 6000 CollectPlus locations.
  • Delivery via Yodel - if you prefer you can choose to have your new kit delivered to any UK address, for instance your home or work, and have someone over 18 sign for the package on the day of delivery.

We can deliver your QuickStart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. But we'll let you choose your delivery day when you place your order.

Watch our handy video to see how QuickStart works.

Find out more about QuickStart.

Engineer Install

If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The engineer will bring everything needed to install your Virgin Media services on your chosen day.

On your installation day, your engineer will arrive in a Virgin Media van and be carrying ID.

Here are a few things you can do to make sure it all goes smoothly on the day:

  • Make a note of your installation day and time – it's on the email or letter we sent just after you ordered
  • Make sure someone over 18 is at home - otherwise we won't be able to install your services
  • Make sure that you know where you want the kit to be installed, and that you've moved and furniture or other items so the engineer can install your kit
  • Leave enough time for installation - it may take a while to install everything, so make sure someone can be there until we're all done
  • Check and sign your contract - it'll make things easier if you know exactly what the engineer is installing for you

Watch our handy video to see what happens during an installation


FAQs

Need help with installation of your Virgin Media Broadband, TV or Phone services? Check out our FAQs below.