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Delivery via Yodel
Have the box sent home, to your workplace or to any UK address where an adult’s ready to sign for it. If you prefer we can deliver the kit to your chosen Yodel store.
What to expect with broadband installation
QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home.
What’s in the QuickStart box?
Everything you need for the service you’ve picked.
Kit – The new WiFi Hub, perhaps a TV box and phone cable as well.
Cables – Often just six (connectors/powerlines), all labelled with what plugs where.
Guides – Easy to follow on the Connect app or online. Get up and running quickly with our clear how-to guides or help videos.
For help tracking your order, contacting the courier or rescheduling your delivery, see our help guide. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media.
How long will the QuickStart installation take me?
WiFi Hub - 30 mins
Phone line - 5 mins
TV box - 10 mins
Or you may be quicker than average!
You won’t be involved the whole time. You’ll leave the Hub alone for 10 minutes and the Stream box for 5 minutes, while they’re sorting themselves out. So, a 50 minute broadband, TV and phone install should really take you just 10 to 20 minutes to plug in.
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Delivery of your QuickStart installation pack
At checkout, choose how, when and where you’d like the kit delivered. No extra cost.
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Is your home set up for QuickStart?
Check your postcode, and we’ll find out for you. If QuickStart is available to you, make sure that your wall socket doesn’t need a technician. If it’s securely fixed to the wall, within 3 metres of the TV box and WiFi Hub, and you can see its silver connectors, then your home should be set up for QuickStart. Find out more about how to set up Virgin broadband.
Broadband installation FAQs
Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost.
Technician: No extra cost – If QuickStart’s unavailable. £30 an appointment – If you can get QuickStart but choose not to.
Please remember, there’s always a £35 activation fee for our services.
Self-install
Fastest average delivery: 4 days – not Sundays or UK Public Holidays.
Up to 14 days delivery – If we need to close someone else’s Virgin Media account at the property.
Technician
You’ll be offered the next available installation at checkout.
Next working day or up to 7 days if the property’s had Virgin Media before.
Otherwise, it could take up to 14 days.
Yes! Feel free to book a £30 installation appointment while you’re ordering your Virgin Media at checkout. Choose your preferred date and we’ll contact you soon afterwards to agree a time. Just remember that an adult will need to be home on the big day.
Best to keep the Hub upright and out in the open, at least a metre from the fish tank and electronics that can interfere with signal (the baby monitor, cordless phone, wireless speakers). The Hub’s lights should face the room, so that the strongest WiFi signal goes out to your devices.
To find out more, see our guide on how to improve your WiFi connection.
Use your mobile phone data to connect to the internet, so you can read our installation help guide guide either on our website or Connect app.
No, Virgin Media Fibre Broadband doesn’t need a phone line (it uses more modern cables). That’s why we can do you a broadband only deal.
No. Only a Virgin Media phone line will connect the WiFi Hub. You can’t get our broadband, TV or phone service using a phone line from another provider.