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What services can I get?

 

Extend your network

Get connected, even in places your Hub's WiFi won't reach

When it comes to getting online, your Virgin Media Hub is one souped-up piece of kit. But wireless technology isn't perfect, so there might still be some places in your home that it just can't reach or give you the speeds you crave.

A Powerline kit can help you get connected in more places around the house. Whether you want to hook up a Virgin TV box with a cable or extend the wireless network in your home, we’ve got Powerlines equipped to do it. All you need is a room with a socket. Easy!

powerline diagram

 

Behold the power of Powerline

Powerlines use your home's electrical wiring to connect devices. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. You'll need to be an existing Virgin Broadband customer to order a Powerline kit from us.

 

Broadband boosting superheroes 

You'll need to be an existing Virgin Media customer to get your hands on a Powerline from us. Once you've chosen your kit, you'll be prompted to register or sign in to My Virgin Media to complete your order.

 

The Netgear Powerline 1000 features one Ethernet port and is ideal for connecting devices like your Virgin TV box, smart TV or games console via an Ethernet cable.

£35

+£7 p&p

The Netgear Powerline 1200 + Extra Outlet also features one Ethernet port and adds a filtered power outlet so you don’t lose the use of one of your sockets. 

£43

+£7 p&p

Netgear Powerline WiFi 1000

The Netgear Powerline WiFi 1000 extends the reach of your wireless network, so you can connect devices without any need for cables (though it has an Ethernet port too).

£51

+£7 p&p


 

Powerline in action 

Remember the speeds you can achieve with your Powerline will only ever be as fast as your broadband speed, and can depend on the quality of the electrical wiring in your home.

 

The legal stuff

Prices may change at any time during the contract. New customers only.

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

VIVID 300 Availability: Available in selected areas only - use our postcode checker to see if available in your area yet.

Installation: Engineer installation fees may apply on certain packages or bundles (starting from £40 for standard install).
Activation Fee: There is an activation fee of £20.00.
Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 45p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.
Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit https://www.citizensadvice.org.uk/

Separate contracts apply to your cable and mobile services.

**Please note standard charges apply, please check with your network operator for rates. 
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

† TV channel subject to regional variation.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. All info and pricing correct at 1 September 2016. Add £0.45 a month for non-Direct Debit payment and £1.75 a month for paper bills. Calls may be monitored. Separate contracts apply for your cable service and mobile service.

Further Legal Stuff applies. See virginmedia.com.
Money back guarantee: The 14-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.
DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

*Inclusive servicing/repairs:  Excludes misuse/mistreatment. Equipment remains property of Virgin Media. Sky and BT can charge for repairs and replacements outside of warranty.
Phone line rental: Line rental is currently £19.00 a month
Line Rental Saver:  £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone Talk plan offers. If you cancel Line Rental Saver within 14 days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19.00 a month).
SIM: Separate contracts and terms and conditions apply to your cable and mobile services. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services.  

uSwitch awards 2016: Source www.uswitch.com/awards

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services. 

Comparison based on advertised max. speeds of Virgin Fibre (VIVID 300) vs BT Infinity 2 and Sky Fibre Max. Speeds referred to are download speeds.

Netflix Offer: Available to new Virgin Media customers taking the Mix bundle, Full House bundle, Full House Movies bundle, Full House Sports bundle, Full House Sports & Movies bundles and VIP bundle on a 12 month minimum term. One voucher per household. Redeemable by Virgin Media account holder only. Must be redeemed by March 31st 2018. Offer available until 18th December 2017 subject to limited availability while stocks last, but can be withdrawn at any time. Offer is not redeemable or refundable for cash and cannot be exchanged for Netflix Gift Subscriptions or any other value. Limit of one promotion will be applied towards each monthly membership fee for your Netflix account. For details go to virginmedia.com/netflix. Netflix’s terms and conditions will apply (netflix.com/termsofuse). This promotion includes an offer for a Netflix standard plan subscription (2 streams) for 6 months, which currently retails at £7.99 a month, or £47.94 for 6 months. For existing Netflix customers £47.94 will be credited to their existing plan. You may apply the value of the offer to a different plan. Exchanges in this manner may alter the duration of the offer. If you cancel your Virgin Media contract or downgrade to a bundle with a lower value within your minimum term contract we reserve the right to void this offer.

Based on September 2016 UK ISP Speed Index Rating. Netflix ISP Speed Index is a measure of prime time Netflix performance on a particular ISP and not a measure of overall performance for other services/data that may travel across the specific ISP network. More information at http://ispspeedindex.netflix.com/.

VIVID 50 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (up to 50Mbps download speed). £27 a month for 12 months. Broadband only. Standard monthly pricing (currently £33 per month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

VIVID 100 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (up to 100Mbps download speed). £32 a month for 12 months. Broadband only. Standard monthly pricing (currently £38 per month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

VIVID 200 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (up to 200Mbps download speed). £37 a month for 12 months. Broadband only. Standard monthly pricing (currently £43 per month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

VIVID 300 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 300 fibre broadband (up to 300Mbps download speed). £42 a month for 12 months. Broadband only. Standard monthly pricing (currently £48 per month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

VIVID 50 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband  (up to 50Mbps download speed) and Talk Weekends.  £29 a month for 12 months, standard pricing thereafter (currently £40). Price includes line rental (£19 per month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband  (up to 100Mbps download speed) and Talk Weekends.  £34 a month for 12 months, standard pricing thereafter (currently £45). Price includes line rental (£19 per month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband  (up to 200Mbps download speed) and Talk Weekends.  £39 a month for 12 months, standard pricing thereafter (currently £50). Price includes line rental (£19 per month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 300 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 300 fibre broadband  (up to 300Mbps download speed) and Talk Weekends.  £44 a month for 12 months, standard pricing thereafter (currently £55). Price includes line rental (£19 per month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Player bundle: New customers only. Player TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends.  £30 a month for 12 months.  Price includes line rental (£19 per month). Standard monthly pricing (currently £48 per month) applies from month 13.  Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Mix bundle: New customers only. Mix TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends. £46 a month for 12 months.  Price includes line rental (£19 per month).  Standard monthly pricing (currently £55 per month) applies from month 13.  Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply.  Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House bundle: New customers only. Full House TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends.  £56 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £70 per month) applies from month 13. Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends.  £76 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £100 per month) applies from month 13.  Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Limited Edition Full House Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends. £62 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £80 per month) applies from month 13.  Premium add-ons such as Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIP bundle: New customers only. Full House TV, Sky Cinema and Sky Sports (including in HD), VIVID 300  fibre broadband (up to 300Mbps) (available with VIVID 200 where VIVID 300 is not available) and Talk More Anytime. £91 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £125 per month) applies from month 13.  Premium add-ons are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply.  Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports and Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends. £86 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £110 per month) applies from month 13.  Premium add-ons are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House 200 bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends.  £60 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £75 per month) applies from month 13. Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Movies 100 bundle: New customers only. Full House TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends.  £62 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £85 per month) applies from month 13.  Premium add-ons such as Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports 100 bundle: New customers only. Full House TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends.  £72 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £95 per month) applies from month 13.  Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports and Movies 100 bundle: New customers only. Full House TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends. £82 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £105 per month) applies from month 13.  Premium add-ons are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

There is a £49.95 fee for both new and existing customers taking Virgin TV V6 on Player TV plus £20 activation fee. There is no upfront fee (usually £49.95) for both new and existing customers taking first Virgin TV V6 on Mix TV or above, but the £20 activation fee applies. VIP customers get second Virgin TV V6 box for free (plus £20 activation fee). Additional Virgin TV V6 boxes are available for £49.95 plus £20 activation fee.£

Virgin TV V6 box: First box included for both new and existing customers on Mix TV or above.. Set up fees start from £49.95 if not included as part of your package. Existing customers may require new minimum term contract on Mix TV with VIVID 100 packages or above, Virgin TV V6 fee of up to £49.95. Virgin TV V6 box remains property of Virgin Media. TiVo is a trademark of TiVo Inc. and its subsidiaries worldwide. Further legal stuff applies.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take these channels in HD.  Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7 per month when subscribing to Sky Sports SD channels.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available. 

HD: HD TV sets, V HD Box, TiVo box or Virgin TV V6 connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 2 compatible devices per account can watch TV.

Virgin TV Kids app: Available only to customers with Fun TV pack and above.  On Demand TV content only. Content depends on chosen TV package. Compatible device required - Android 4.1 and upwards, iOS 8 and upwards.  Wifi/3G/4G connection required.  Streaming and downloading only available in the UK.   Watch TV on a maximum of 4 registered devices per account.  Max. 2 registered devices can stream content at the same time.  Separate App terms and conditions apply.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.

Sky Cinema movie downloads: Available via the Sky Cinema app only to customers with Virgin TV, broadband and telephone, with Full House TV. Max two downloads per item of content. Time limits apply to viewing: content will be available to watch for up to 30 days following download. Download expires 48 hours after you first start to watch it. Sky Cinema terms and conditions apply.

Box to box streaming: If you are using Powerline, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

3D On Demand: A 3D TV, a V HD Box/Virgin TV V6 box an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.

TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your Player TV, Mix TV, Fun TV or Full House TV package’). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.

Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music on Demand is not discoverable by the search function.

Series Link +: TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

All the football: Sky Sports and Full House (XL) TV package required.

Netflix:  Netflix subscription required at extra cost.

Box sets:  Available to Full House (XL) customers on TiVo only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

12 months discount - New customers only: From £5.50 off cable bundle price a month, for 12 months. Price includes line rental (£19 per month). If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Speeds refer to download speeds [unless stated otherwise]. Speed assumes equipment is at optimum speed & capacity, device limitations apply.  Upload speeds may be affected by traffic management measures. Heavy users may experience a temporary reduction in upload speeds See www.virginmedia.com/traffic for details.

Our ultrafast speeds are 100 Mbps and above.  Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies. 

*Fastest/ultrafast broadband over WiFi: Virgin Media Vivid 200 WiFi speed measured in independent tests (Farncombe, Nov 2015) benchmarked against competitors’ advertised max. fixed line speeds (Ofcom Speed Report, March 2016).  See http://www.virginmedia.com/ourspeeds for details.  

VIVID 300 (up to 300Mbps): Call us or use our availability checker at http://www.virginmedia.com/cablemystreet/ to see if VIVID 300 is available in your area. If not, VIVID 200 (up to 200Mbps) is the highest speed available. VIVID 300 has 92% availability on the Virgin Media network. 

F-Secure: New F-Secure customers only.  One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. 

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months. 

Reliability: Broadband Genie Home Broadband Survey 2016 - www.broadbandgenie.co.uk/broadband/survey/2016.º 

Twice as fast: Based on advertised max download speeds (up to 200Mbps for VIVID 200 vs up to 76Mbps for BT Infinity 2 and Sky Fibre Max). 

Three times as fast: Based on advertised max download speeds (up to 300Mbps for VIVID 300 vs up to 76Mbps for BT Infinity 2 and Sky Fibre Max). 

UK's fastest widely available broadband/download speed:  Virgin Media vs major UK ISPs advertised max download speeds.  

Unlimited broadband: VIVID 300 has no traffic management measures and no monthly data usage allowance.   

Unlimited downloads: Upload speeds may be affected by traffic management measures and heavy users may experience a temporary reduction in upload speeds. (No upload traffic management measures on VIVID 300.)  See virginmedia.com/traffic for details of our policy and factors that can affect your broadband speeds. Speeds assume equipment is at optimum speed and capacity, device limitations apply.  

Up to 50Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 38.2 to 45.4Mbps from the Ofcom Speed Report March 2017. See virginmedia.com/ourspeeds for details.

Virgin Media WiFi: [For cable customers only – for mobile legal line see mobile section] App requires iOS 8 or later or Android version 4.3 or later. Available to Virgin Fibre customers on max.7 registered devices.  WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.  

Web Safe: Available to all new Virgin broadband customers who signed up after 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground:  Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions. 

4k: 4K requires a 4K TV and only works for 4K content available on Netflix and YouTube.

More of the speeds we advertise: Ofcom UK Home broadband performance, published April 2017.

 

Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods.  Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies.  Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts

Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes  Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at  virginmedia.com/callcosts.

Talk More Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to 30 international landline destinations as follows - Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand and USA (also includes calls to mobiles in China, India, Singapore and Thailand). Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts

Home Phone: *Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods.  Excludes 0845 numbers. +Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Home Phone General: Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.  You should check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. You can make this payment by calling our free automated service on 0800 0643840. Line Rental Saver can only be added once your phone line has been activated. Not available with other line rental offers or Home Phone Talk plan offers. If you cancel Line Rental Saver within 14 days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19.00 a month).

Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts

Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends.  Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.  All calls are subject to a call connection fee of 19 pence. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

ϪTalk International £2: Available as an add-on with a Virgin Talk plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription.  Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. Where there is no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19 pence. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

Talk Asia 300: Provides 300 inclusive anytime minutes of calls per rolling 30 day period to geographic landlines and mobiles in India, Pakistan and Bangladesh. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Inclusive Calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your Home Phone; charges apply for calls to 118180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day.  You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.  

Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

 Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area -  see our PDF Tariff guide on virginmedia.com/callcosts for details.

Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at www.virginmedia.com/callcosts (or by requesting a copy) takes precedence.