Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

 

Meet our smarter, more advanced WiFi app. It’ll still help you connect to Virgin Media WiFi hotspots, out and about in all sorts of places – but the Connect app now lets you do even more…
 

Grab our Connect app now

  

I'm a Virgin Fibre customer

Virgin Mobile customer? Discover more

Test your WiFi performance

The Connect app lets you scan your home to check your WiFi signal from room to room. Simply tap ‘Start the scan’ and let the app take over.

If the scan finds a WiFi blackspot, use the app to order an intelligent WiFi Booster.

Take control of your WiFi

Pause WiFi to certain devices, tackle connection problems and even reboot your Hub from the comfort of your sofa.

And if the app can’t help you fix a hiccup, we will. Our friendly team of trained agents are standing by to help solve any trickier issues.

Psst! Just so you know, you’ll need a Hub 3 to get the full range of the Connect app’s brilliant features.

 

 

 

 

 

 

Connect to Virgin Media WiFi, out and about

There are now over 3.5 million UK hotspots, so you’ll rarely be without WiFi.

You’ll find WiFi hotspots in all sorts of places – cafes, bars and restaurants, up and down the high street and in UK airports. WiFi is even available in 250+ London Underground stations, and in all Glasgow Subway stations. 

And that’s not all. Stay connected abroad with over 12 million hotspots across the world – and the number is growing all the time! 

 

 

 

 

Ready to get connected? 

If you’re already using the Virgin Media WiFi app, we’ll let you know when there’s an update available through the app store. And if you have automatic app updates turned on, it’ll simply do this by itself. Just bear in mind that when you’ve downloaded the update, you’ll need to complete setup when you first relaunch the app.

 

 

 

 

 

 

Discover more awesome Virgin Media apps

 

 

My Virgin Media

Stay on top of your Virgin Fibre, TV and phone account, fuss free and on the go. Access your bills, keep a check on service in your area and find out what’s included in your package.

Learn more >

 

Virgin TV Go

Watch your favourite telly on your mobile or tablet at home, or on the go, wherever there’s WiFi, 3G or 4G in the UK.

Learn more >

 

Grab our Connect app now

 

 

Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint

 

Introducing the Virgin Media Connect app

Get to grips with a smart new way to manage your WiFi

 

Meet our smarter, more advanced WiFi app. It’ll still help you connect to Virgin Media WiFi hotspots, out and about in all sorts of places – but the Connect app now lets you do even more…
 

Grab our Connect app now

  

I'm a Virgin Fibre customer

Virgin Mobile customer? Discover more

Test your WiFi performance

The Connect app lets you scan your home to check your WiFi signal from room to room. Simply tap ‘Start the scan’ and let the app take over.

If the scan finds a WiFi blackspot, use the app to order an intelligent WiFi Booster.

Take control of your WiFi

Pause WiFi to certain devices, tackle connection problems and even reboot your Hub from the comfort of your sofa.

And if the app can’t help you fix a hiccup, we will. Our friendly team of trained agents are standing by to help solve any trickier issues.

Psst! Just so you know, you’ll need a Hub 3 to get the full range of the Connect app’s brilliant features.

Connect to Virgin Media WiFi, out and about

There are now over 3.5 million UK hotspots, so you’ll rarely be without WiFi.

You’ll find WiFi hotspots in all sorts of places – cafes, bars and restaurants, up and down the high street and in UK airports. WiFi is even available in 250+ London Underground stations, and in all Glasgow Subway stations. 

And that’s not all. Stay connected abroad with over 12 million hotspots across the world – and the number is growing all the time! 

 

  

Ready to get connected? 

If you’re already using the Virgin Media WiFi app, we’ll let you know when there’s an update available through the app store. And if you have automatic app updates turned on, it’ll simply do this by itself. Just bear in mind that when you’ve downloaded the update, you’ll need to complete setup when you first relaunch the app.

 

 

Discover more awesome Virgin Media apps

 

 

My Virgin Media

Stay on top of your Virgin Fibre, TV and phone account, fuss free and on the go. Access your bills, keep a check on service in your area and find out what’s included in your package.

Learn more >

 

Virgin TV Go

Watch your favourite telly on your mobile or tablet at home, or on the go, wherever there’s WiFi, 3G or 4G in the UK.

Learn more >

 

 

Grab our Connect app now

  

FAQs

Download and set up the Virgin Media Connect app on your compatible iOS or Android device. It’ll help you set up your home WiFi, then check your WiFi signal from room to room.

Simply tap ‘Start the scan’ and let the app take over to work out if something’s getting in the way of your WiFi. If the scan finds a WiFi blackspot in a hard-to-reach room, you can order an intelligent WiFi Booster to tackle it (at no extra monthly cost for Virgin Fibre customers with Full House TV) right through the app.

You can also use the Connect app to see how many devices are connected to your WiFi, and even pause the internet to some devices (handy if it’s gone past the little ones’ bedtime). 

On top of this, you can use it to connect to over 3.5 million Virgin Media WiFi hotspots across the UK.

If you’re using the Connect app on a device with a Virgin Mobile SIM card, the app will authenticate you using your SIM card details and automatically sign you in as a Virgin Mobile customer.

If you’re also a Virgin Fibre customer, lucky you! You’ll be able to enjoy the full features of the Connect app. As soon as you access the Broadband tab in the app, you’ll be asked to sign in using your Virgin Media account details for your Virgin Fibre service. You’ll then be signed in as a dual Virgin Mobile and Virgin Fibre customer.

The Virgin Media Connect app helps you optimise your home WiFi in just a few clicks. Head to the Broadband tab of the app, click on 'Scan for WiFi blackspots' and follow the on-screen instructions. If it finds any issues, the app will give you advice on the next steps to help optimise your WiFi.

Once the initial scan is complete you’ll be shown a map of scanned locations. You’ll then be able to scan new locations around your home by clicking on the 'Add a new location' icon, or to re-scan any locations.

The Virgin Media Connect app gives Virgin Mobile and Virgin Fibre customers free access to WiFi across the UK. You'll be able to connect in all sorts of places, including:

  • The London Underground
  •  Pubs and locations up and down the high street
  • 14 National Airports: London Stansted, London Luton, Manchester, Liverpool John Lenon, Glasgow International, Bristol International, Southampton, East Midlands, Cardiff, Exeter International, Inverness, Bournemouth, Doncaster Sheffield Robin Hood, Durham Tees Valley.

You can find all 3.5+ million of our hotspots using the handy map feature in the WiFi hotspots tab of the app.

 

Our Virgin Media WiFi app has evolved into the smarter, more advanced Virgin Media Connect app.

If you have any questions along the way, just visit our help page.

 

 

 

The legal stuff

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Booster: WiFi Booster available only to eligible customers for whom Virgin Media has identified (either through a Virgin Media agent or through the Virgin Media Connect app) a blackspot inside the registered account address. Eligible customers can receive 1 WiFi Booster per customer, available through the app. Eligible customers can receive a second Booster by contacting our service agents. A third Booster will only be issued after a site visit has taken place and is dependent upon agent assessment. Boosters are at no extra monthly cost for Full House TV customers and above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3 a month for the first WiFi Booster, and £2 per additional WiFi Booster, cancellable at any time on a 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Hub 3 required. 

Installation: Booster requires QuickStart self-installation, with delivery to a convenient Click&Collect store. £5 charge if you choose optional home delivery (home delivery is free for Full House TV customers and above). You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date and confirm this by email. See FAQs for further details. 

General: Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may also affect WiFi performance. Further Legal Stuff applies – see virginmedia.com/legalstuff.

Inclusive servicing and repairs: Excludes misuse, mistreatment and wilful or accidental damage. Kit remains property of Virgin Media.