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Our amazing Hub 3 and Virgin Media Connect app sort any WiFi issues before you even need to think about them…

Intelligent WiFi from Virgin Media

When it comes to all-important WiFi, you want the best connection possible. Virgin Media’s Intelligent WiFi makes sure you always get the most reliable signal in your home, leaving you to stream, game, and browse the web to your heart’s (or heart emoji’s) content!


Helping you enjoy a reliable connection is the mighty Hub 3. From keeping your WiFi signal out of traffic jams, to sharing out WiFi to give your particular device exactly what it needs, this powerful piece of kit is a real game changer.

Want even more control? Then download the Virgin Media Connect app to stay on top of your WiFi like a boss. Linking to the Hub 3, the app can tell you how your WiFi is working from room to room, show you how many devices are connected, and allow you to share your WiFi password easily with friends. Plus, if you download the app you can connect free of charge to millions of Virgin Media WiFi hotspots when you’re out and about. Result!


Struggling to get WiFi in a particular room? The Virgin Media Connect app can also scan your home for blackspots. If it finds one, Virgin TV customers with the Full House package or above can order a booster at no extra cost. Non-Full House customers can pay just £3 extra a month.


Download the Virgin Media Connect app now.

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Booster: Eligible customers only whom Virgin Media (VM) has identified (via a VM agent or the Virgin Media Connect app) a blackspot inside the registered account address. Eligible customers can receive 1 WiFi Booster per customer, available via the app. Eligible customers can receive a 2nd Booster by contacting our service agents. A 3rd Booster will only be issued after a site visit & is dependent on agent assessment. Boosters at no extra monthly cost for Full House TV customers & above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge applies if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade to) other packages is an extra £3/month for 1st WiFi Booster & £2 per additional WiFi Booster, cancellable at any time on 30 days’ notice. All equipment remains the property of Virgin Media & must be returned to us on request or a charge will apply. Hub 3 required. Installation: Booster requires QuickStart self-install, with delivery to a convenient Click&Collect store. £5 charge if you choose optional home delivery (free for Full House TV customers & above). You can choose a delivery date online & confirmation will be sent  via email. Delivery dates subject to availability & may take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date & confirm by email. See FAQs for more info. Promo can be withdrawn at any time & subject to stock availability. Home environment, device limitations, no. of users & time of day may affect WiFi performance. Legal Stuff applies in addition to your existing agreement with us under our T&Cs, found here.