Please check you have entered your postcode correctly.
What services can I get?

Compare our home phone plans

 

Whether you want a Virgin Phone line on its own, or as part of bundle, we’ve got a package to suit. And with 5x fewer calls for faults than BT, you know your landline will be in good hands.

 

Already with us? >

Our Virgin Phone packages are available exclusively alongside any other Virgin Media product or as part of our Bundles. Once you’ve signed up to Virgin phone with the Talk Weekends package you can upgrade your account to one of the packages below by logging into your MyVM account or by calling our customer service team on 0800 0643840. Easy!

 

  • Inclusive weekend calls

Get inclusive weekend calls to UK landlines and Virgin Mobile numbers, plus inclusive weekend calls to 0870 numbersϪ

Call costs

Daytime calls Monday to Friday 7am - 7pm

Evening calls Monday to Friday 7pm - 7am

Weekend calls Midnight on Friday to midnight on Sunday

UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

12p/min

12p/min

 

 

Virgin Mobile numbers

19.35p/min

14p/min

 

Freephone numbers

 

 

 

0870 service numbers

access charge + service charge

access charge + service charge

 

 

0845 service numbers

access charge + service charge

access charge + service charge

access charge + service charge

Other service numbers

(beginning 084; 087; 09; and 118)

access charge + service charge

access charge + service charge

access charge + service charge

Mobile/international calls
(through an operator to mobile satellite services)


View our Tariff Guide for information

View our Tariff Guide for information

View our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

 

11.25p

a minute

11.25p

a minute

11.25p

a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • More inclusive weekend calls

Enjoy inclusive weekend calls to UK landlines and UK mobiles, plus inclusive weekend calls to 0845 and 0870 numbersϪ

Talk More Weekends

£1 extra a month

Personalise your bundle to
add this plan before checkout

Already with us? >
Sign in to add Talk More Weekends

 

Call costs

Daytime calls
Monday to Friday
7am-7pm

Evening calls
Monday to Friday
7pm-7am

Weekend calls
Midnight on Friday to
midnight on Sunday

UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

12p a minute

12p a minute Inclusive

Mobile numbers

19.35p/min

14p a minute

Inclusive

Freephone numbers

Inclusive

Inclusive

Inclusive

0870 service numbers

Access charge + service charge

Access charge + service charge

Inclusive

0845 service numbers

Access charge + service charge

Access charge + service charge

Inclusive

Other service numbers

(beginning 084; 087; 09; and 118)

Access charge + service charge

Access charge + service charge

Access charge + service charge

Mobile/international calls
(through an operator to mobile satellite services)

See our Tariff Guide for information

See our Tariff Guide for information

See our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

11.25p

a minute

11.25p

a minute

11.25p

a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive evening and weekend calls

Get inclusive evening and weekend calls to UK landlines and UK mobile numbers, plus inclusive evening and weekend calls to 0870/0845 numbersϪ

Talk More Evenings & Weekends

£5 extra a month

Personalise your bundle to
add this plan before checkout

Already with us? >
Sign in to add Talk More Evenings & Weekends

 

Call costs

Daytime calls Monday to Friday 7am - 7pm Evening calls Monday to Friday 7pm- 7am Weekend calls Midnight on Friday to midnight on Sunday
UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

12p

a minute

Inclusive Inclusive
Mobile numbers

19.35p

a minute

Inclusive Inclusive
Freephone numbers Inclusive Inclusive Inclusive
0870 service numbers access charge + service charge Inclusive Inclusive
0845 service numbers access charge + service charge Inclusive Inclusive

Other service numbers

(beginning 084; 087; 09; and 118)

Access charge + service charge Access charge + service charge Access charge + service charge
Mobile/international calls
(through an operator to mobile satellite services)
See our Tariff Guide for information See our Tariff Guide for information See our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

11.25p a minute 11.25p a minute 11.25p a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive anytime calls

Enjoy inclusive anytime calls to UK landlines and UK mobile numbers, plus inclusive calls to 0870/0845 numbersϪ

Talk More Anytime

£8 extra a month

Personalise your bundle to
add this plan before checkout

Already with us? >
Sign in to add Talk More Anytime

 

Call costs Daytime calls Monday to Friday 7am - 7pm Evening calls Monday to Friday 7pm - 7am Weekend calls Midnight on Friday to Midnight on Sunday

UK landlines∆
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

Inclusive Inclusive Inclusive
Mobile numbers Inclusive Inclusive Inclusive
Freephone numbers Inclusive Inclusive Inclusive
0870 service numbers▲ Access charge + service charge Inclusive Inclusive
0845 service numbers Access charge + service charge Inclusive Inclusive

Other service numbers▲

(beginning 084; 087; 09; and 118)

Access charge + service charge Access charge + service charge Access charge + service charge

Mobile/international calls
(through an operator to mobile satellite services)

See our Tariff Guide for information See our Tariff Guide for information See our Tariff Guide for information
Access charge for calls to service numbers outside of bundle▲ 11.25p a minute 11.25p a minute 11.25p a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive anytime and international calls

Get inclusive anytime calls to UK landlines, UK mobile numbers, all 08 numbersϪ, and 30 popular international destinationsϪ

Talk More International Anytime

£15 a month

Personalise your bundle to
add this plan before checkout

Already with us? >
Sign in to add Talk More International Anytime

 

Call costs

Daytime calls Monday to Friday 7am - 7pm Evening calls Monday to Friday 7pm- 7am Weekend calls Midnight on Friday to midnight on Sunday
UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

Inclusive

Inclusive Inclusive
Mobile numbers

Inclusive

Inclusive Inclusive
Freephone numbers Inclusive Inclusive Inclusive
0870 service numbers Inclusive Inclusive Inclusive
0845 service numbers Inclusive Inclusive Inclusive

Other service numbers

(beginning 084; 087; 09; and 118)

Inclusive Inclusive Inclusive
Mobile/international calls
(through an operator to mobile satellite services)
See our Tariff Guide for information See our Tariff Guide for information See our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

11.25p a minute 11.25p a minute 11.25p a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive weekend calls

Get inclusive weekend calls to UK landlines and Virgin Mobile numbers, plus inclusive weekend calls to 0870 numbersϪ

Talk Weekends

£19 a month

12 month contract
£20 activation fee applies
Price includes line rental

Call costs

Daytime calls Monday to Friday 7am - 7pm

Evening calls Monday to Friday 7pm - 7am

Weekend calls Midnight on Friday to midnight on Sunday

UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

12p/min

12p/min

 

 

Virgin Mobile numbers

19.35p/min

14p/min

 

Freephone numbers

 

 

 

0870 service numbers

access charge + service charge

access charge + service charge

 

 

0845 service numbers

access charge + service charge

access charge + service charge

access charge + service charge

Other service numbers

(beginning 084; 087; 09; and 118)

access charge + service charge

access charge + service charge

access charge + service charge

Mobile/international calls
(through an operator to mobile satellite services)


View our Tariff Guide for information

View our Tariff Guide for information

View our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

 

11.25p

a minute

11.25p

a minute

11.25p

a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • More inclusive weekend calls

Enjoy inclusive weekend calls to UK landlines and UK mobiles, plus inclusive weekend calls to 0845 and 0870 numbersϪ

Talk More Weekends

£20 a month

12 month contract
£20 activation fee applies
Price includes line rental

  

 

Call costs

Daytime calls
Monday to Friday
7am-7pm

Evening calls
Monday to Friday
7pm-7am

Weekend calls
Midnight on Friday to
midnight on Sunday

UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

12p a minute

12p a minute Inclusive

Mobile numbers

19.35p/min

14p a minute

Inclusive

Freephone numbers

Inclusive

Inclusive

Inclusive

0870 service numbers

Access charge + service charge

Access charge + service charge

Inclusive

0845 service numbers

Access charge + service charge

Access charge + service charge

Inclusive

Other service numbers

(beginning 084; 087; 09; and 118)

Access charge + service charge

Access charge + service charge

Access charge + service charge

Mobile/international calls
(through an operator to mobile satellite services)

See our Tariff Guide for information

See our Tariff Guide for information

See our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

11.25p

a minute

11.25p

a minute

11.25p

a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive evening and weekend calls

Get inclusive evening and weekend calls to UK landlines and UK mobile numbers, plus inclusive evening and weekend calls to 0870/0845 numbersϪ

Talk More Evenings & Weekends

£24 a month

12 month contract
£20 activation fee applies
Price includes line rental

  

Call costs

Daytime calls Monday to Friday 7am - 7pm Evening calls Monday to Friday 7pm- 7am Weekend calls Midnight on Friday to midnight on Sunday
UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

12p

a minute

Inclusive Inclusive
Mobile numbers

19.35p

a minute

Inclusive Inclusive
Freephone numbers Inclusive Inclusive Inclusive
0870 service numbers access charge + service charge Inclusive Inclusive
0845 service numbers access charge + service charge Inclusive Inclusive

Other service numbers

(beginning 084; 087; 09; and 118)

Access charge + service charge Access charge + service charge Access charge + service charge
Mobile/international calls
(through an operator to mobile satellite services)
See our Tariff Guide for information See our Tariff Guide for information See our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

11.25p a minute 11.25p a minute 11.25p a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive anytime calls

Enjoy inclusive anytime calls to UK landlines and UK mobile numbers, plus inclusive calls to 0870/0845 numbersϪ

Talk More Anytime

£27 a month

12 month contract
£20 activation fee applies
Price includes line rental

  

 

Call costs Daytime calls Monday to Friday 7am - 7pm Evening calls Monday to Friday 7pm - 7am Weekend calls Midnight on Friday to Midnight on Sunday

UK landlines∆
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

Inclusive Inclusive Inclusive
Mobile numbers Inclusive Inclusive Inclusive
Freephone numbers Inclusive Inclusive Inclusive
0870 service numbers▲ Access charge + service charge Inclusive Inclusive
0845 service numbers Access charge + service charge Inclusive Inclusive

Other service numbers▲

(beginning 084; 087; 09; and 118)

Access charge + service charge Access charge + service charge Access charge + service charge

Mobile/international calls
(through an operator to mobile satellite services)

See our Tariff Guide for information See our Tariff Guide for information See our Tariff Guide for information
Access charge for calls to service numbers outside of bundle▲ 11.25p a minute 11.25p a minute 11.25p a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

  • Inclusive anytime and international calls

Get inclusive anytime calls to UK landlines, UK mobile numbers, all 08 numbersϪ, and 30 popular international destinationsϪ

Talk More International Anytime

£34 a month

12 month contract
£20 activation fee applies
Price includes line rental

  

Call costs

Daytime calls Monday to Friday 7am - 7pm Evening calls Monday to Friday 7pm- 7am Weekend calls Midnight on Friday to midnight on Sunday
UK landlines
(numbers beginning 01, 02 or 03, not other numbers such as 084, 070)

Inclusive

Inclusive Inclusive
Mobile numbers

Inclusive

Inclusive Inclusive
Freephone numbers Inclusive Inclusive Inclusive
0870 service numbers Inclusive Inclusive Inclusive
0845 service numbers Inclusive Inclusive Inclusive

Other service numbers

(beginning 084; 087; 09; and 118)

Inclusive Inclusive Inclusive
Mobile/international calls
(through an operator to mobile satellite services)
See our Tariff Guide for information See our Tariff Guide for information See our Tariff Guide for information

Access charge for calls to service numbers outside of bundle

11.25p a minute 11.25p a minute 11.25p a minute

For chargeable call other than to Service Numbers, there’s usually a connection cost of 21p unless otherwise stated. 

Service charges for 084x numbers will not exceed 7p per minute or 7p per call. Service charges for 087x numbers will not exceed 13p per minute or 13p per call.

Find out more about calling costs to all other number ranges including 09 and 118.

Home phone extras

Your home phone package includes plenty of useful calling features at no extra cost, but if you want to dial things up a notch we offer lots of premium add-ons too.

Phone extras

Add extra minutes to UK landlines and mobiles, or those abroad
Find out more >

Call features

Manage calls and privacy from just £3 extra a month
Find out more >

 


Line Rental Saver

Want to save money on your line rental? All you have to do is pay 12 months line rental upfront for the discounted rate of £196, and you’ll save £32 over the year. Just order online and then call us on 0800 0643840 to start your line rental saving. Good call!

 

 


 

Call Charge Details

Latest Tariff Guide
(effective from June 2018)

Find out how much calls, talk plans and extras will cost you. Package prices, fees and rates set out in the Tariff Guide take precedence over any prices, fees or rates shown in generic marketing material or elsewhere.

View costs from June 2018 >

Detailed calls charges including calls to UK service numbers

Find out how much it costs to call numbers that aren't standard landlines or mobiles, like 0845 and 0871 numbers.

View costs >

Operator connection and reverse charges

Find out how much an operator connected or reverse charge call will cost you for UK and international numbers.

View costs >

FAQs

Yes, we’ll even get in touch with your current landline provider to make the switch as smooth as possible.

Yes, we don’t want them to keep billing you! Once you have an install date from us, give your old provider a quick call to let them know you want to cancel your services. Most ask for 14 to 31 days’ notice, so we should be able to get you connected before your old services are switched off.

 

We do indeed! Because we own our entire network - unlike a lot of other providers - we're able to have all your services up and running on the same day. 

How long does the installation take?

Generally speaking, we ask you to allow around two hours, but in most cases we get it done much sooner.

Do I have to sign for the equipment?

Yes, but if you’re not available, someone aged 18 or over can instead. 

What if I have trouble with QuickStart self-installation?

We have a dedicated team to troubleshoot and guide you through each step of the set-up. If it’s not successful we will send an engineer out to you as soon as possible, free of charge.

Will you have to dig up my garden or driveway?

It depends on your property. If Virgin Media services have been installed previously, it is likely that we won’t have to. If not, we may need to do a small amount of digging in order to bring our network to you.

If you are unsure, we can arrange a pre-install engineer visit to have a look and discuss the process in advance.

My driveway has shared access, does this matter?

Yes, we will need you to provide us with some of your neighbours’ details (name, address, telephone number and email address) so we can get permission from them in the event that we need to do some digging.

Will you have to drill through the walls of my property?

If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. If you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you in advance.

Do I need a satellite dish on the property?

No, all our services come down our special cable, which means your TV doesn’t get disrupted by bad weather.

I’ve had Virgin before but the cable has been cut, is that a problem?

Not at all – it just means you won’t be able to use our QuickStart self-install service. We’ll arrange for one of our engineers to come and set everything up for you instead.

How big will the box be?

Depending on the bundle you’ve chosen, your QuickStart pack can weigh up to 4.17kg and be up to 195mm x 220mm x 380mm – that’s slightly larger than a shoebox.

How long do I have to pick up my package from the collection point?

You’ll have 10 calendar days from your chosen collection date to pick up your snazzy QuickStart pack.

What do I need to bring with me to pick up my package?

You’ll need to bring the email and/or SMS message you received that includes your collection code. You will also need to take some form of ID, such as your passport or driver’s license. If someone else is collecting on your behalf, they will need the ID of the person who ordered it.

I’ve chosen home delivery, do I need to sign for my package?

You will need to be in on your chosen delivery date to sign for your Yodel parcel. If no one’s in, we’ll try to deliver it to a neighbour. Or if that doesn’t work, we’ll leave a card for you to get in touch and arrange a more convenient time.

How will I know when my package will be delivered?

On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Please bear in mind that the delivery window is an estimate and can’t be guaranteed.

The legal stuff

Prices may change at any time during the contract. New customers only.

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Service availability: SERVICES AVAILABLE IN VIRGIN FIBRE AREAS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

VIVID 350 Availability: Available in selected areas only - use our postcode checker to see if available in your area yet.

Installation: Engineer installation fees may apply on certain packages or bundles (starting from £40 for standard install).
Activation Fee: There is an activation fee of £20.00.

*£20 set up fee includes £20 activation fee + FREE delivery to store via Click & Collect. For optional home delivery, add £5.

£65 upfront cost includes £20 activation fee, £45 one-off flexi fee and delivery to store via Click & Collect.  For optional home delivery, add £5.

Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 13p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.
Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit https://www.citizensadvice.org.uk/

Netflix: Netflix subscription required at extra cost.

Separate contracts apply to your cable and mobile services.

**Please note standard charges apply, please check with your network operator for rates. 

***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

† TV channel subject to regional variation.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. For those joining Virgin Media Add £0.13 a month for non-Direct Debit payment and £1.75 a month for paper bills. Calls may be monitored. Separate contracts apply for your cable service and mobile service.

Further Legal Stuff applies. See virginmedia.com.
Money back guarantee: The 14-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.
DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

*Inclusive servicing/repairs:  Excludes misuse/mistreatment. Equipment remains property of Virgin Media. Sky and BT can charge for repairs and replacements outside of warranty.
Phone line rental: Line rental is currently £19.00 a month
Line Rental Saver:  £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone Talk plan offers. If you cancel Line Rental Saver within 14 days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19.00 a month).
SIM: Separate contracts and terms and conditions apply to your cable and mobile services. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services.  

uSwitch Fastest Broadband Provider Award 2018: Source www.uswitch.com/awards

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services. 

Comparison based on advertised max. speeds of Virgin Fibre (VIVID 350) vs BT Infinity 2 and Sky Fibre Max. Speeds referred to are download speeds.

VIVID 50 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (average download speed at peak 54Mbps). £27 a month for 12 months, standard pricing thereafter (currently £33). Broadband only. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (average download speed at peak 108Mbps). £32 a month for 12 months, standard pricing thereafter (currently £38). Broadband only. . Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018.  If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (average download speed at peak 213Mbps). £37 a month for 12 months, standard pricing thereafter (currently £43). Broadband only. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018.If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 350 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 350 fibre broadband (average download speed at peak 362Mbps). £42 a month for 12 months, standard pricing thereafter (currently £48). Broadband only. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018.If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 50 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (average download speed at peak 54Mbps) and Talk Weekends. £29 a month for 12 months, standard pricing thereafter (currently £40). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (average download speed at peak 108Mbps) and Talk Weekends. £34 a month for 12 months, standard pricing thereafter (currently £45). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm -10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends. £39 a month for 12 months, standard pricing thereafter (currently £50). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 350 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 350 fibre broadband (average download speed at peak 362Mbps) and Talk Weekends.  £44 a month for 12 months, standard pricing thereafter (currently £55). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Player bundle: New customers only. Player TV, VIVID 50 fibre broadband (average download speed at peak 54Mbps) and Talk Weekends. £29 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £48 per month) applies from month 13.Premium add-ons such as Sky Cinema are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Mix bundle: New customers only. Mix TV, VIVID 100 fibre broadband (average download speed at peak 108Mbps) and Talk Weekends. £45 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £55 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost.  Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018.If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House bundle: New customers only. Full House TV, VIVID 100 fibre broadband (average download speed at peak 108Mbps) and Talk Weekends. £55 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £70 per month) applies from month 13. Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House 200 bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends. £60 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £75 per month) applies from month 13. Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Movies Limited Edition bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends. £62 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £80 per month) applies from month 13. Offer ends May 31st 2018. Premium add-ons such as Sky Sports are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends.  £75 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £100 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports and Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends. £82 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £110 per month) applies from month 13. Premium add-ons are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIP bundle: New customers only. Full House TV, Sky Cinema and Sky Sports (including in HD), VIVID 350 fibre broadband (average download speed at peak 362Mbps) (available with VIVID 200 where VIVID 350 is not available) and Talk More Anytime. £88 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £125 per month) applies from month 13. Premium add-ons are available at extra monthly cost. Average speed is speed achievable by 50% of customers at peak times (8pm -10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

 

There is a £49.95 fee for existing customers taking Virgin TV V6 on Player TV plus £20 activation fee. There is no upfront fee (usually £49.95) for both new and existing customers taking first Virgin TV V6 on Mix TV or above and for new customers taking first Virgin TV V6 on Player TV, but the £20 activation fee applies. VIP customers get second Virgin TV V6 box for free (plus £20 activation fee). Additional Virgin TV V6 boxes are available for £49.95 plus £20 activation fee.

Virgin TV V6 box: First box included for both new customers on Player TV and above and existing customers on Mix TV or above. Set up fees start from £49.95 if not included as part of your package. Existing customers may require new minimum term contract with a Virgin TV V6 fee of up to £49.95. V6 requires a TV/ Display with an HDMI input. Virgin TV V6 box remains property of Virgin Media. TiVo is a trademark of TiVo Inc. and its subsidiaries worldwide. Further legal stuff applies.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take these channels in HD.  Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7 per month when subscribing to Sky Sports SD channels.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available. 

HD: HD TV sets, V HD Box, TiVo box or Virgin TV V6 connected with HDMI cables required for HD channels. V6 requires a TV/ Display with an HDMI input. Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G access. UK only (or while temporarily in EU). Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 2 compatible devices per account can watch TV.

Virgin TV Kids app: Available only to customers with Fun TV pack and above.  On Demand TV content only. Content depends on chosen TV package. Compatible device required - Android 4.1 and upwards, iOS 8 and upwards.  Wifi/3G/4G connection required.  Streaming and downloading only available in the UK (or while temporarily in EU). Watch TV on a maximum of 4 registered devices per account.  Max. 2 registered devices can stream content at the same time.  Separate App terms and conditions apply.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only (or while temporarily in EU). Maximum 2 devices. Only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.

Sky Cinema movie downloads: Available via the Sky Cinema app only to customers with Virgin TV, broadband and telephone, with Full House TV. Max two downloads per item of content. Time limits apply to viewing: content will be available to watch for up to 30 days following download. Download expires 48 hours after you first start to watch it. Sky Cinema terms and conditions apply.

Box to box streaming: If you are using Powerline, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

3D On Demand: A 3D TV, a V HD Box/Virgin TV V6 box an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.

TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your Player TV, Mix TV, Fun TV or Full House TV package’). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.

Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music on Demand is not discoverable by the search function.

Series Link +: TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

All the football: Sky Sports and Full House (XL) TV package required.

Netflix:  Netflix subscription required at extra cost.

Box sets:  Available to Full House (XL) customers on TiVo only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

12 months discount - New customers only: From £5.50 off cable bundle price a month, for 12 months. Price includes line rental (£19 per month). If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

 

Speeds refer to download speeds unless stated otherwise. External factors can affect speed. Speed assumes equipment is at optimum speed & capacity, device limitations apply.

Our ultrafast speeds are 100 Mbps and above.  Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies. 

*Fastest/ultrafast broadband over WiFi: Virgin Media Vivid 200 WiFi speed measured in independent tests (Farncombe, Nov 2015) benchmarked against competitors’ advertised max. fixed line speeds (Ofcom Speed Report, March 2016).  See http://www.virginmedia.com/ourspeeds for details.  

VIVID 350 (average speed 362Mbps): Call us or use our availability checker at http://www.virginmedia.com/cablemystreet/ to see if VIVID 350 is available in your area. If not, VIVID 200 (average speed 213Mbps) is the highest speed available. VIVID 350 has 95% availability on the Virgin Media network. 

F-Secure: New F-Secure customers only.  One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. 

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months. 

Reliability: Broadband Genie Home Broadband Survey 2016 - www.broadbandgenie.co.uk/broadband/survey/2016.º 

UK's fastest widely available broadband/download speed:  Virgin Media vs major UK ISPs advertised max download speeds.  

Unlimited broadband: No traffic management and no monthly data usage allowance. See virginmedia.com/traffic for details of usage policies and factors that can affect your broadband speed. External factors such as internet congestion can affect speed.   

Unlimited downloads: Upload speeds may be affected by external factors such as internet congestion can affect speed. (No traffic management measures.)  See virginmedia.com/traffic for details of our policy and factors that can affect your broadband speeds. Speeds assume equipment is at optimum speed and capacity, device limitations apply.    

Average speed 54Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 54Mbps. Speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. See virginmedia.com/ourspeeds for details.

Virgin Media WiFi: [For cable customers only – for mobile legal line see mobile section] App requires iOS 8 or later or Android version 4.3 or later. Available to Virgin Fibre customers on max.7 registered devices.  WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.  

Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe will automatically be set to on for customers joining Virgin Fibre after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically set to on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground:  Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions. 

#4K: Requires 4K-compatile TV/device. 4K content not currently available on Virgin TV channels. Some platforms like Netflix and YouTube offer 4K, which can be viewed on your TV if you have a Virgin TV V6 box.

More of the speeds we advertise: Ofcom UK Home broadband performance, published April 2018.



Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods.  Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies.  Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts

Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes  Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at  virginmedia.com/callcosts.

Talk More Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to 30 international landline destinations as follows - Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand and USA (also includes calls to mobiles in China, India, Singapore and Thailand). Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts

Home Phone: *Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods.  Excludes 0845 numbers. +Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Home Phone General: Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.  You should check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. You can make this payment by calling our free automated service on 0800 0643840. Line Rental Saver can only be added once your phone line has been activated. Not available with other line rental offers or Home Phone Talk plan offers. If you cancel Line Rental Saver within 14 days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19.00 a month).

Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts

Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends.  Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.  All calls are subject to a call connection fee of 19 pence. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

ϪTalk International £2: Available as an add-on with a Virgin Talk plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription.  Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. Where there is no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19 pence. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

Talk Asia 300: Provides 300 inclusive anytime minutes of calls per rolling 30 day period to geographic landlines and mobiles in India, Pakistan and Bangladesh. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Inclusive Calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your Home Phone; charges apply for calls to 118180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day.  You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.  

Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

 Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area -  see our PDF Tariff guide on virginmedia.com/callcosts for details.

Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at www.virginmedia.com/callcosts (or by requesting a copy) takes precedence.