These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media Payments').
Your use of the services will be governed by the terms of this agreement. Please read through these terms and conditions carefully.
The words highlighted in bold throughout these terms and conditions have special meanings which can be found in the Glossary at the end of these terms and conditions.
A. Description of the television service
B. Virgin Phone
C. Virgin Broadband
D. Supply of the service
E. Obtaining the services
F. Looking after the system and equipment
G. Using the services
H. Using our equipment
I. Paying for your services
J. Your information and how it is looked after
K. Changing this agreement
L. Suspending supply of your services
M. Ending this agreement
N. Moving home
O. If you break this agreement
P. Visiting your home
Q. Liability to you
R. Matters beyond our reasonable control
T. Transfer of agreements
U. The law and how your complaints are resolved
V. Open Source Software
The words in bold throughout this agreement have the following special meanings:
'cooling off period'
'normal working hours'
'other legal stuff'
'public communications provider'
'service start date'
'Virgin Media website'
the terms and conditions set out in this document, the other legal stuff, together with all the details set out in any contract document we ask you to sign.
the television channels, on demand programmes, Pay-Per-View programmes, interactive services, so-called ‘red-button’ services and any other content, services, information, websites, applications and/or features (including any new, extra or substitute content which we agree to supply you at a later date) which from time to time.
the fourteen (14) day period in which you are legally entitled (with no requirement to give us a reason) to cancel your order for the services from the latest of (i) the day after the delivery of the equipment, (ii) the service start date or (iii) receipt of the terms and conditions for the services.
any telecommunications or other equipment we supply to you as an essential part of providing the services (including upgrades and replacements). This may include (but is not limited to) any cable modem, set-top box, cables and ducts. This does not include batteries or certain accessories which may purchase from us, nor does it include any equipment which you may purchase from a supplier recommended by us or an alternative supplier. This is referred to as 'additional equipment'.
the residential property where we or you install apparatus (including but not limited to the equipment) and to which we agree to supply the services.
us providing Internet access, whether by way of high-speed Internet connection or by dial-up Internet access services through a phone line or cable.
the minimum period that you must allow us to supply you with and charge you for service, starting from the service start date. Unless you are told otherwise by us, the minimum period will be 12 months from the service start date. We may change the minimum period for the supply of the service but this will not affect you if you have already subscribed to receive the service.
the minimum specifications required to receive or use the services as set out on the Virgin Media website or as we tell you from time to time.
these are 9am to 6pm on Monday to Friday. These hours may change.
as well as the terms and conditions set out in this document, there are additional terms and conditions which apply to the supply of the your services as published by us on the Virgin Media website or can be accessed through the equipment and/or the services, as updated by us from time to time. If there is any conflict between the other legal stuff and the terms and conditions in this document, the other legal stuff will apply.
a programme or service which is offered for sale to you as an individual purchase either at specific start times or on demand.
the current list of charges for each of the services.
means a public communications provider as set out in section 151 of the Communications Act 2003.
(i) the first date on which each service is available for you to use or,
(ii) where no installation is required, the earlier of the date your service is activated or seven days from the date you ordered the services from us or,
(iii) where you install the services yourself (via Quickstart or a similar self-installation solution), it will be either the first date on which each service is a available for you to use the services or the date we receive confirmation that your installation kit has been delivered, whichever is earlier.
the services you have ordered including any new, extra or substitute services which we agree to supply you at a later date.
an electronic communications system or network.
a varying portfolio of content including channels, on demand programmes, Pay-Per-View programmes, interactive services, so-called ‘red-button’ services, apps and any other content, services, information, websites, applications and/or features (including any new, extra or substitute content with which we agree to supply you at a later date) which change from time to time and is accessible through equipment provided by us and connected to a television set. Some of the content will be bundled together as part of the television service.
the website at www.virginmedia.com or any other website address we may tell you about. Virgin Media Limited (company no. 2591237) and Virgin Media Payments Limited (company no. 6024812) are both registered in England. The registered office address for both companies is: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP.