How to upgrade Virgin Media Hub

One of the simplest ways to for a virgin media hub upgrade is to make changes through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you.

In this article

What Hub upgrades am I eligible for?

This depends on what Hub you have.

When is it time for a virgin media Hub upgrade?

Here are some of the most common reasons for a Hub upgrade.

My Hub isn't working

Take a look at Troubleshooting the Virgin Media Hub for help.

If you’re still having issues, call the number in your QuickStart pack.

Benefits of an updated Hub

• Fastest internet speed

• Updated software

• Decreased internet congestion and interference

• Increased broadband coverage around home

• Improved guest network functionality

How to replace your Virgin Media Hub

It’s important to get everything set up in the right order for your new virgin media replacement hub.

So, follow these steps on how to disconnect, return and connect the new virgin media Hub.

Which Hub is the fastest?

Super Hub

108Mb average speed – 7x faster than UK average.

Hub 4

Gig1 Fibre broadband – superbly fast 1Gbps service.

Hub 3

516 Mbps average speed.

Take a look at your postcode checker too for broadband speed in your area.

How long does it take to upgrade Virgin Media broadband?

It should take 5 minutes to refesh the Box – but it can also take up to 24 hours. So, if you’re having problems, try rebooting the Box to allow new channels to be transmitted.


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