How to download the Virgin TV Control app?

Last updated: September 12, 2018

It’s easy to use Virgin TV Control on your mobile devices. In fact, many of its features are just like the ones you love on your Virgin TV service, so you’ll feel right at home, even if you’re not at home when you’re using it!

If you’re new to Virgin TV, you may need to wait up to 24 hours before you can use Virgin TV Control.

To manage your Virgin TV V6, powered by TiVo or your TiVo box using a computer browser see Managing your Virgin TV V6 or TiVo box using a browser.

If you’ve got a Virgin TV V6 box, to use Virgin TV Control you’ll need to make sure the standby settings on your box are set to either Connected Low Power or Always On, otherwise Virgin TV Control won’t be able to connect to your Virgin TV V6 box. For more information on this see Standby Settings on your Virgin TV box.

What can I do with my Android device?

To find out what you can do with Virgin TV Control, watch our handy video:

With Virgin TV Control on your Android device you can:

  • Manage your Virgin TV V6 or TiVo box, set up, manage or delete recordings
  • When your Android device is connected to the same home network as your Virgin TV V6 or TiVo is connected to you can use your device like an advanced remote control for your TV. From the comfort of your sofa (or anywhere else on your home network) you can change channels, search through the On Demand library using a full keyboard, then pause, rewind or fast forward on your Virgin TV V6 or TiVo box as much as you like
  • Take your selected recordings with you on the go or watch them live at home on any compatible device, in any room of your home with WiFi when you have Virgin TV V6, powered by TiVo

Please check your Android device is compatible with Virgin TV Control before downloading. See Technical requirements for using Virgin TV Control for more information.

Want to watch Live TV and On Demand on your Android device? See What is Virgin TV Go? to find out how.

How to get Virgin TV Control

  1. On your Android phone or tablet, open the Play Store. If you’re using a Amazon Fire tablet, open the Amazon Appstore
  2. Search for Virgin TV Control and download our app to your device
  3. When the download is complete tap the icon to launch the Virgin TV Control app
  4. Enter your My Virgin Media username and password into the app, If you haven't already registered for My Virgin Media, or, if you have forgotten your username or password just click Forgotten username or Forgotten password at the My Virgin Media Sign in page
  5. Tap to accept the Terms & Conditions
  6. The Select a TiVo box screen shows all the Virgin TV V6 and TiVo boxes connected to your Virgin Media account. Choose one of these to use with the app
  7. Once you’ve finished, your app is good to go! And, don’t forget, once you have the app make sure it’s up to date so you can get the most out of your Virgin TV service

To get started with Virgin TV Control see Using Virgin TV Control.

Want to use your mobile/tablet like an advanced remote control to control, manage and choose what to watch from Live TV and On Demand on your Virgin TV V6 or TiVo box? Check the Using Virgin TV Control as a remote control.

What can I do with my iPhone, iPad or iPod touch?

To find out what you can do with Virgin TV Control, watch our handy video:

With Virgin TV Control on your iOS device you can:

  • Manage your Virgin TV V6 or TiVo box, set up, manage or delete recordings
  • When your iPhone, iPad or iPod touch device is connected to the same home network as your Virgin TV V6 or TiVo is connected to you can use your device like an advanced remote control for your TV. From the comfort of your sofa (or anywhere else on your home network) you can change channels, search through the On Demand library using a full keyboard, then pause, rewind or fast forward on your Virgin TV V6 or TiVo box as much as you like
  • Take your selected recordings with you on the go or watch them live at home on any compatible device, in any room of your home with WiFi when you have Virgin TV V6, powered by TiVo

To use Virgin TV Control with your iPhone, iPad or iPod touch you’ll need to be running iOS 9 or above.

Want to watch Live TV and On Demand on your iPhone, iPad or iPod touch? See What is Virgin TV Go? to find out how.

How to get Virgin TV Control

  1. On your iPhone, iPad or iPod touch, open the App Store
  2. Search for Virgin TV Control and download our app
  3. When the download is complete tap the icon to launch the Virgin TV Control app
  4. Enter your primary My Virgin Media username and password into the app. If you haven't already registered for My Virgin Media, or, if you have forgotten your username or password just click Forgotten Username or Forgotten Password at the My Virgin Media Sign in page
  5. The Select a TiVo box screen shows all the Virgin TV V6 and TiVo boxes connected to your Virgin Media account. Choose one of these to use with the app
  6. Once you’ve finished, your app is good to go! And, don’t forget, once you have the app make sure it’s up to date so you can get the most out of your Virgin TV service

To get started with Virgin TV Control see Using Virgin TV Control.

Want to use your iPhone, iPad or iPod touch like an advanced remote control to control, manage and choose what to watch from Live TV and On Demand on your Virgin TV V6 or TiVo box? Check the Using Virgin TV Control as a remote control.


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