VIP bundle | Premium TV broadband internet & phone package | Virgin Media
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Entertainment with VIP

Independence Day: Resurgence

Available now

The VIP bundle

  • Full House TV + Sky Cinema HD + Sky Sports HD + Extra Virgin TV V6 box
  • VIVID 200 fibre broadband
  • Talk Unlimited

Our Very Impressive Package.

Our best value contracts 
 

Full House TV + Sports
and Movies 

  • All the Sky Sports channels in HD
  • All the BT Sport channels in HD
  • All the Sky Cinema channels in HD
  • Players, Catch Up and Virgin TV Box Sets
  • Netflix (if you’re subscribed) and YouTube in 4K*
  • Pause, rewind and record TV
  • Two Virgin TV V6 boxes – our smallest, smartest, fastest yet
  • 245+ channels

VIVID 200
 

  • Up to 200 Mbps fibre broadband
  • Over 2x as fast as BT and Sky’s fastest speedsº
  • For busy households with 10+ devices
  • Stream HD, watch 4K and more, all at once
  • Unlimited downloads
  • The UK’s fastest widely available WiFi
Includes 2 x Virgin TV V6 boxes

+ Talk Unlimited – Inclusive unlimited anytime calls to UK landlines and Virgin Mobile numbers, plus calls to 0870 numbersϪ

£85 a month
for 12 months

Then £120 a month
12 month contract
£20.00 activation fee
 

Our most flexible contracts

Our flexible 30 day rolling contracts mean you can pick any bundle you like, and enjoy the telly you want and the speed you need, without committing to a 12 or 18 month contract. Simply pay monthly and cancel within 30 days. Perfect for added peace of mind.
 

Full House TV + Sports
and Movies 

  • All the Sky Sports channels in HD
  • All the BT Sport channels in HD
  • All the Sky Cinema channels in HD
  • Players, Catch Up and Virgin TV Box Sets
  • Netflix (if you’re subscribed) and YouTube in 4K*
  • Pause, rewind and record TV
  • Two Virgin TV V6 boxes – our smallest, smartest, fastest yet
  • 245+ channels

VIVID 200
 

  • Up to 200 Mbps fibre broadband
  • Over 2x as fast as BT and Sky’s fastest speedsº
  • For busy households with 10+ devices
  • Stream HD, watch 4K and more, all at once
  • Unlimited downloads
  • The UK’s fastest widely available WiFi
Includes 2 x Virgin TV V6 boxes

+ Talk Unlimited – Inclusive unlimited anytime calls to UK landlines and Virgin Mobile numbers, plus calls to 0870 numbersϪ

£120 a month
on a 30 day
rolling contract

£65.00 upfront fee
 

Get the whole shebang. Our widest range of entertainment. 

Gallery showing the live TV, catch up and on demand shows available with VIP Gallery showing the live TV, catch up and on demand shows available with VIP

 

The Virgin TV V6 box 

The VIP bundle includes our smallest, smartest, fastest box yet – times two.

 

Virgin TV V6 box powered by Tivo(R)
Search

Search faster 

Find the telly you love in a snap across 245+ channels, Box Sets and Catch Up

Record 6 shows at once

Record more

Each box packs six built-in tuners, so you can record up to 12 channels at once

Free your TV

Store heaps

A whopping 2TB of combined storage lets you record up to 1000 hours of your favourite TV

Record 500 hours

Share everything

Link up your boxes to browse and share all your recordings from one to the other  

X-Men: Apocalypse

Available now

More movies with VIP

Hundreds of movies to choose from and all the channels from Sky Cinema, the new home of Sky Movies.

  • All 11 Sky Cinema channels in HD– and watch over 1000 films on the go with the Sky Cinema app¥
  • Rent a selection of the latest releases from £3.99 with Virgin Movies.

Sky Sports with VIP

Enjoy everything on Sky Sports, including edge-of-the-sofa action from the Premier League, F1®, the Test Series and more. 

  • All 8 Sky Sports channels in HD
  • Sky Sports 1, 2, 3, 4 and 5, Sky Sports F1® and more
  • Watch online on the go with the Sky Sports app¥
US PGA Championship Golf with Sky Sports
Premier League Football showing live on BT Sport

BT Sports with VIP

Catch some of the biggest games on the planet, with all the BT Sport channels including BT Sport 3 – home of the UEFA Champions League. 

  • All four BT Sport channels in HD
  • BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport ESPN
  • Aviva Premiership Rugby, MotoGP™, UFC and more
  • Watch on the go with the Virgin TV Anywhere app¥ on WiFi

Check out the channels you'll enjoy

Choose a TV category & compare

  • Player TV

  • Mix TV

  • Fun TV

  • Full House TV

  • VIP

No Standard channels are available for this combination of genre and package

Enjoy more channels


Plus, the rest of the telly you love

Find the telly you love wherever it’s hiding – in Catch Up, On Demand or places like Netflix. There’s even your Sky favourites on demand too. 

  • Players including BBC iPlayer, All 4, YouTube, Vevo and Sky On Demand
  • The reality TV everyone’s talking about with hayu
  • Watch Netflix (if you’re subscribed) and YouTube on your TV in mesmerising 4K Ultra HD*
  • A selection of the latest releases to rent from £3.99 with Virgin Movies.
Netflix, BBC iPlayer, Virgin Movies, Curzon Home Cinema, YouTube
Examples of content that can be watched on demand including shows and catch up players

Who wants to wait for the next episode? With VIP, you get access to a library of binge-tastic series, including shows from Sky, ABC and, if you’re a subscriber, Netflix. Plus Virgin Media Exclusives like Magic City.

Full Circle S2
Tutankhamun S1
Melissa & Joey S1-5
Counting Cars s4
The Virgin TV V6 box

 

More ways to watch 

with two Virgin TV V6 boxes and the Virgin TV Anywhere app 

Find the shows you love wherever they live, and pause a recording in one room and continue watching in another, on your other box or a compatible device. And since you can record twelve shows at once while watching existing recordings, and stream recordings from one box to the other, everyone can get their fill of great telly.

Plus, with Full House TV and the Virgin TV Anywhere app¥, you can watch Box Sets and up to 100 live channels on the go, anywhere in the UK there’s WiFi – and you can register two devices to watch on.

Find out more about our Virgin TV boxes and app >

 

VIVID 200 and the Hub 3.0

Keep your home cleverly connected with VIVID 200, travelling at up to 200Mbps. Pair it with the Hub 3.0 and you’ve got the fastest widely available WiFi in the UK. And since brilliant TV and a fast connection make an unbeatable combination, we’ll set your Hub up close to your main Virgin TV V6 box and link them with an Ethernet cable, connecting you to a whole world of entertainment.

Learn more about VIVID  >

 

Virgin Phone

Your Virgin Phone plan comes with inclusive calling features like voicemail, and in most cases you’ll be able to keep your old number.

Learn more about Virgin Phone >

 

The Virgin Media WiFi Hub 3.0


 

FAQs

Yes, we’ll even get in touch with your current landline provider to make the switch as smooth as possible.

Yes, we don’t want them to keep billing you! Once you have an install date from us, give your old provider a quick call to let them know you want to cancel your services. Most ask for 14 to 31 days’ notice, so we should be able to get you connected before your old services are switched off.

 

We do indeed! Because we own our entire network - unlike a lot of other providers - we're able to have all your services up and running on the same day. 

How long does the installation take?

Generally speaking, we ask you to allow around two hours, but in most cases we get it done much sooner.

Do I have to sign for the equipment?

Yes, but if you’re not available, someone aged 18 or over can instead. 

What if I have trouble with QuickStart self-installation?

We have a dedicated team to troubleshoot and guide you through each step of the set-up. If it’s not successful we will send an engineer out to you as soon as possible, free of charge.

Will you have to dig up my garden or driveway?

It depends on your property. If Virgin Media services have been installed previously, it is likely that we won’t have to. If not, we may need to do a small amount of digging in order to bring our network to you.

If you are unsure, we can arrange a pre-install engineer visit to have a look and discuss the process in advance.

My driveway has shared access, does this matter?

Yes, we will need you to provide us with some of your neighbours’ details (name, address, telephone number and email address) so we can get permission from them in the event that we need to do some digging.

Will you have to drill through the walls of my property?

If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. If you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you in advance.

Do I need a satellite dish on the property?

No, all our services come down our special cable, which means your TV doesn’t get disrupted by bad weather.

I’ve had Virgin before but the cable has been cut, is that a problem?

Not at all – it just means you won’t be able to use our QuickStart self-install service. We’ll arrange for one of our engineers to come and set everything up for you instead.

 

 

*To watch in 4K Ultra HD, you’ll need a 4K Ultra HD compatible TV.

Star Trek Beyond © 2016 Paramount Pictures. STAR TREK and related marks are trademarks of CBS Studios Inc.
Hunter Street ©Viacom International Media Networks 2017. All rights reserved.
Chicago Justice - 2016 NBCUniversal Media, LLC.
Rogue One: A Star Wars Story - TM & © Lucasfilm Ltd
Disney Pixar’s Finding Dory © 2013 Disney•Pixar. All Rights Reserved.
Genius © 2017 National Geographic Partners, LLC. All rights reserved.
Outcast S2 © 2017. FOX INTERNATIONAL STUDIOS. ALL RIGHTS RESERVED.
Moana ©Disney Enterprises, Inc.
Mr Robot S2 © 2017 Universal Television LLC. All Rights Reserved.
The Legend of Tarzan © Warner Brothers.
PAW Patrol © 2017 Spin Master PAW Productions inc. All Rights Reserved.
Sully: Miracle on the Hudson © 2017 Warner Bros. Entertainment Inc. All Rights Reserved.
Milo Murphy's Law ©Disney.
X-Men Apocalypse © 2016 Twentieth Century Fox Film Corporation. All Rights Reserved. MARVEL TM & © 2016 MARVEL & Subs.
Imposters © 2017 Universal Cable Productions LLC. All Rights Reserved.
Sports imagery © Getty images.
Jason Bourne © Universal Pictures.
X-Men: Apocalypse - © 2016 Twentieth Century Fox Film Corporation. All Rights Reserved. MARVEL TM & © 2016 MARVEL & Subs.
Independence Day: Resurgence © 2016 Twentieth Century Fox Film Corporation and TSG Entertainment Finance LLC. All rights reserved. 
Full Circle S2 © 2014 Momentum TV, Inc and LABC Productions, LLC
Tutankhamun S1 - 2016 ITV PLC. TUTANKHAMUN (C) ITV STUDIOS. ALL RIGHTS RESERVED.
Melissa & Joey S1-5 © ABC Studios.

The legal stuff

Prices may change at any time during the contract.

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. 
Installation: Engineer installation fees may apply on certain packages or bundles (starting from £40 for standard install).
Activation Fee: There is an activation fee of £20.00.
Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 45p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.

Separate contracts apply to your cable and mobile services.

**Please note standard charges apply, please check with your network operator for rates. 
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. All info and pricing correct at 1 September 2016. Add £0.45 a month for non-Direct Debit payment and £1.75 a month for paper bills. Calls may be monitored. Separate contracts apply for your cable service and mobile service.

Further Legal Stuff applies. See virginmedia.com.
Money back guarantee: The 14-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.
DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

*Inclusive servicing/repairs:  Excludes misuse/mistreatment. Equipment remains property of Virgin Media. Sky and BT can charge for repairs and replacements outside of warranty.
Phone line rental: Line rental is currently £19.00 a month
Line Rental Saver:  £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone Talk plan offers. If you cancel Line Rental Saver within 14 days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19.00 a month).
SIM: Separate contracts and terms and conditions apply to your cable and mobile services. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services.  

uSwitch awards 2016: Source www.uswitch.com/awards

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services. 

Comparison based on advertised max. speeds of Virgin Fibre (VIVID 300) vs BT Infinity 2 and Sky Fibre Max. Speeds referred to are download speeds.

Offers require you to pay by Direct Debit and use eBilling.

All the Football at the best price: New customers only. Comparison based on monthly cost over 12 months of providers’ cheapest currently available package that includes the Sky Sports and BT Sports channels. Virgin Media: Mix TV with Sky Sports SD and BT Sport HD Premium packs, £51.50/m (12 month min contract). Sky: Original Bundle, Sky Sports and BT Sport pack, £66.74/m (18 month min contract). TalkTalk: Fast Broadband and TV with Sky Sports Boost + BT Sport Pack, £61.24/m (24 month min contract). Sky and TalkTalk prices averaged over 12 months to take account of introductory offers. Sky Sports 3, 4 & 5 unavailable on BT but BT Entertainment Starter (incl BT Sports) + Sky Sports 1&2 £54.99/m (12 month min contract). These prices are based on providers’ advertised new customer prices, correct as of 31/03/2017.

Player bundle: New customers only. Player TV, VIVID 100 fibre broadband  and Talk Weekends.  £32 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Mix bundle: New customers only. Mix TV, VIVID 100 fibre broadband and Talk Weekends. £39 a month for 12 months. Price includes line rental (£19 per month).  Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply.  Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Fun bundle: New customers only. Fun TV, VIVID 100 fibre broadband (up to 100Mbps) and Talk Weekends. £49 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends.  £55 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends.  £75 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

The Full House Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (up to 200Mbps) and Talk Weekends. £65 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIP bundle: New customers only. Full House TV, Sky Cinema and Sky Sports (including in HD), VIVID 200 fibre broadband (up to 200Mbps) and Talk Unlimited. £85 a month for 12 months.  Price includes line rental (£19 per month). Premium add-ons are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply.  Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

12 months discount - New customers only: From £5.50 off cable bundle price a month, for 12 months. Price includes line rental (£19 per month). If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Channels, content and features available depend on your chosen package.  Channels, content and features are variable and depend on your chosen subscription.

Premium channels: If you wish to reduce your tier of services or remove any additional services (including premium television channels) you must give us 30 days notice. You must subscribe to Sky Sports in SD to take these channels in HD.  Sky Cinema Premiere +1 not available in HD.
ᴥ Sky Sports HD channels: Sky Sports HD channels £7 per month when subscribing to Sky Sports SD channels.
Sky Cinema On Demand: Over 1000 movies on demand are available to Virgin Media customers.
TV channels: Channel line-ups are subject to change from time to time and are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available. 
HD: HD TV sets, V HD Box or TiVo box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on your package.

*4K: 4K/UHD compatible.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Selected programmes may not be available to view. Live streaming and On Demand available in the UK with broadband or WiFi internet access only. Access via PC, Mac or TV Anywhere App. [TiVo tools for TiVo customers only]. Minimum 800Kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch TV.

Virgin TV Anywhere App:  Only available with compatible device (selected iOS devices and Android™ mobiles and tablets). Channels depend on TV package. Not all channels available via App. On Demand only available to M+ or Mix TV packages and above. UK only. WiFi connection in the UK and compatible device required. Max. 2 devices. End User Licence Agreement applies. Visit virginmedia.com for full terms and conditions.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Sky Cinema app only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate End User Licence Agreements and terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.
Multiroom: Not all channels are available with multiroom.
∞ Multi-room streaming: If you are using Powerline, subject to your household electrics supporting the required network speed. Multi-room streaming is only available on selected channels. 

Movies On Demand: Virgin Movies On Demand movies are pay by title. Once purchased, all chargeable On Demand content must be viewed within 48 hours

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.
Virgin TV V6 box: Virgin TV V6 box only available on selected bundles and may require new minimum term contract on Mix TV with VIVID 100 packages or above.  Additional monthly Virgin TV V6 fee may apply to certain upgrades. Set up fees start from £49.95 if not included as part of your package, check bundle descriptions for more details. Virgin TV V6 box remains property of Virgin Media.
TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your Player TV, Mix TV, Fun TV or Full House TV package’). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.
Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
TiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.
New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first or second box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
Series Link +: TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

Box Sets: Box Sets only available on TV XL through TiVo box. Selection of shows/series available vary each month.

All the football: Sky Sports and Full House (XL) TV package required.

*Netflix:  Netflix subscription required at extra cost.

Box sets:  Available to Full House (XL) customers only. Content is variable and will be added and withdrawn monthly.

Speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply.  Upload speeds may be affected by traffic management measures. Heavy users may experience a temporary reduction in upload speeds See www.virginmedia.com/traffic for details.

 

Our ultrafast speeds are 100 Mbps and above.  Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies. 

 

Fastest/ultrafast broadband over WiFi: Virgin Media Vivid 200 WiFi speed measured in independent tests (Farncombe, Nov 2015) benchmarked against competitors’ advertised max. fixed line speeds (Ofcom Report, Feb 2016).  See http://www.virginmedia.com/ourspeeds for details.  F-Secure SAFE: F-Secure SAFE not available on BlackBerry operating systems.

 

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months.

 

Reliability: Broadband Genie Home Broadband Survey 2016 - www.broadbandgenie.co.uk/broadband/survey/2016.º 

 

Twice as fast: Based on advertised max download speeds (up to 200Mbps for VIVID 200 vs up to 76Mbps for BT Infinity 2 and Sky Fibre Max).

 

Three times as fast: Based on advertised max download speeds (up to 300Mbps for VIVID 300 vs up to 76Mbps for BT Infinity 2 and Sky Fibre Max).

 

UK's fastest widely available broadband/download speed:  Virgin Media vs major UK ISPs fastest average download speeds according to the Ofcom Speed Report March 2016.  

 

UK's fastest widely available upload speed:  Virgin Media’s VIVID 200 Gamer has the fastest average upload speeds vs other major UK ISPs. EE’s, Plusnet’s, Sky’s and BT’s ‘up to’ 76Mbps download speed FTTC packages had average 24-hour upload speeds of 17.1Mbps, 16.1Mbps, 16.0Mbps and 15.2Mbps respectively according to Ofcom’s March 2016 Performance Report. In August 2016 members of the Virgin Media Broadband Performance panel powered by SamKnows had an average 24-hour upload speed of 20.16Mbps on Virgin Media’s VIVID 200 Gamer service, faster than other major UK ISPs. See http://www.virginmedia.com/ourspeeds for details.  

 

Unlimited broadband: VIVID 200 Gamer has no traffic management measures and no monthly data usage allowance.  

 

Unlimited downloads: Upload speeds may be affected by traffic management measures and heavy users may experience a temporary reduction in upload speeds. (No upload traffic management measures on VIVID 200 Gamer.)  See virginmedia.com/traffic for details of our policy and factors that can affect your broadband speeds. Speeds assume equipment is at optimum speed and capacity, device limitations apply. 

 

Up to 100Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb. Virgin Media peak average speed of peak time 81.6Mbps to 90.6Mbps from the Ofcom Speed Report March 2016. See virginmedia.com/ourspeeds for details.

 

Up to 200Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb from the Ofcom Speed Report March 2016. Virgin Media peak average speed measured each month based on Virgin Media-commissioned independent testing by SamKnows, see virginmedia.com/ourspeeds for latest results.

 

Up to 300Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb from the Ofcom Speed Report March 2016. Virgin Media peak average speed measured each month based on Virgin Media-commissioned independent testing by SamKnows, see virginmedia.com/ourspeeds for latest results.

 

Virgin Media WiFi: Requires iOS 8 or later and Android 4.3 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time using their My Virgin Media account details. Mobile and WiFi Connection required for Virgin Mobile customers. WiFi connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. Terms and conditions apply.

 

Web Safe: Web Safe is currently available to all new Virgin Media broadband customers who signed up after 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

 

WiFi on the London Underground:  Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

 

Ϫ Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods.  Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies.  Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts
Ϫ Talk Evenings & Weekends : Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers, 0870 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 0870 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.
Ϫ Talk Unlimited: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 0870 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts
Ϫ Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobiles, 0845 and 0870 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary. Please note standard charges apply, please check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone talk plan offers. If you cancel Line Rental Saver within 14 working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19 a month). Fair usage policy applies.

Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts
Talk Mobile £2: Available as an add-on with Talk Weekends.  Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.  All calls are subject to a call connection fee of 19 pence.  Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 
Talk International £2: Available as an add-on with a Virgin Talk plan except Talk Unlimited Extra or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription.  Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. Where there is no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19 pence. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

Inclusive Calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your Home Phone; charges apply for calls to 118180 from your mobile phone or other operators.  Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day.  You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.  
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03. 
Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.
Ring Back When Free: Availibility depends on area. Customers in some areas may also incur a charge of 35p per use.
Caller Display: Availability depends on area.
Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our PDF Tariff guide on virginmedia.com/callcosts takes precedence.

Call features: Availability depends on area -  see our PDF Tariff guide on virginmedia.com/callcosts for details.