Looking for our terms and conditions? You've come to the right place. We've set it all out in black and white.
Terms and Conditions - TV, Fibre, Phone (from 4 February 2024)
Terms and Conditions - TV, Fibre, Phone (from 27 February 2025)
Terms and Conditions - TV, Fibre, Phone (from 24 April 2025)
Oomph Terms and Conditions – TV, Fibre, Phone and mobile – Move to O2 plan (from 27 February 2025)
Terms and Conditions - Virgin Media Connect app and Smart Security
Terms and Conditions - Virgin TV Edit Competition terms and conditions
Virgin Media Automatic Compensation Scheme Credit Checking Policy
O2 Terms
If your household is with both Virgin Media and O2 with Volt benefits, you can read O2’s terms on the O2 site https://www.o2.co.uk/termsandconditions
Extras from O2
Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £9.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £8.99pm or Premium Plan £12.99pm.Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ content & related artwork © 2021 Disney & related entities. Amazon: Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of Amazon.com, Inc. or its affiliates. General: tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms - See O2 Extras | Terms and Conditions | O2
Priority from O2
Priority is an O2 service. Active Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.