If your Virgin Media equipment ever needs a tune-up don’t worry, we’ll sort it at no extra charge. This does exclude misuse and mistreatment, so try not to use your V6 box as a coaster!

Home delivery

You can have your QuickStart self-install pack delivered straight to your door for £5. We’ll deliver everything you need to get set up in your own time, faff-free. This option is available if your home’s been connected to our network anytime in the last 3 years.

More about QuickStart >

Engineer visit

One of our engineers will come and install your equipment for you. You should be able to book a visit within 14 days of your order and you can choose a morning or afternoon appointment.

Before the appointment decide where you want your equipment and allow 2-3 hours for the installation. Someone over 18 years old needs to be present when we install and we’ll give you a full demo of how to use your kit before we leave.

Once you have a confirmed install date, contact your current supplier and tell them you’re leaving. To minimize the risk of being without internet, arrange to be disconnected just after your Virgin Media connection starts. You should be able to keep your current phone number too, just enter your details at checkout and we’ll do the rest. We’ll also send all the information you need about your contract, billing, etc by email, so you can make the most of Virgin Media from the off.

Available for new customers and existing cable customers taking a new service. Call us within 14 days of activation and we’ll refund the first month’s costs and setup charges. You will only be charged for transactions (such as calls, texts, purchases and upgrades) you made after activation. Your statutory rights are not affected.