Changes to your Virgin Mobile plan
From 20th February 2017, calls and texts to call-forwarding numbers starting 0745208, 0745210 and 0745220 will be charged at the standard rate and no longer be covered by your monthly allowance.
0745208, 0745210 and 0745220 are used for ‘Call Forwarding’, which aren’t included in your allowance for calls & texts to UK mobiles. From 20th February 2017, calls will cost 45p per minute and texts will cost 15p per message.
Your questions answered
Why are these numbers no longer covered by my allowance? Why are these numbers no longer covered by my allowance?
Your monthly plan allowance includes calls and text messages to UK mobiles. The numbers affected aren’t UK mobiles – they’re used for redirecting to international numbers, which aren’t included in your package, so we’re just making sure that they are charged correctly, and the same as other call-forwarding services going forward.
Are all numbers affected? Are all numbers affected?
Only numbers starting 0745208, 0745210 and 0745220 are affected.
Are you able to change prices within my contract? Are you able to change prices within my contract?
We’re able to make changes as we’ve outlined in Clause 5 of our terms and conditions. You’ll have received these terms and conditions when you joined or upgraded with us.
Where can I learn more about call charges? Where can I learn more about call charges?
Get the lowdown on the cost of calling by clicking here