Changes to your Virgin Mobile plan
From 20th February 2017, calls and texts to call-forwarding numbers starting 0745208, 0745210 and 0745220 will be charged at the standard rate and no longer be covered by your monthly allowance.
We hope you keep enjoying the great value you get from Virgin Mobile, but if you’d like to change or cancel your contract without penalty, text END to 80197 from your Virgin Mobile phone by 18th February 2017.
Your questions answered
Why are these numbers no longer covered by my allowance? Why are these numbers no longer covered by my allowance?
Your monthly plan allowance includes calls and text messages to UK mobiles. The numbers affected aren’t UK mobiles – they’re used for redirecting to international numbers, which aren’t included in your package, so we’re just making sure that they are charged correctly, and the same as other call-forwarding services going forward.
Are all numbers affected? Are all numbers affected?
Only numbers starting 0745208, 0745210 and 0745220 are affected.
Are you able to change prices within my contract? Are you able to change prices within my contract?
We’re able to make changes as we’ve outlined in Clause 5 of our terms and conditions. You’ll have received these terms and conditions when you joined or upgraded with us.
How do I disconnect? How do I disconnect?
Text the word END to 80197
When will this change happen? When will this change happen?
If you SMS us we will go ahead and process the disconnection to take effect within 30 days. This will give you the time to find another mobile provider and transfer over your number. Any request to disconnect by this method of SMS won’t be picked up if made after the 18th Feb.