Free Toshiba Smart TV or £150 bill credit

When you order the Full House Movies, Full House Sports, or VIP bundle online, we'll give you the choice of either a free Toshiba Smart TV or £150 bill credit.

The Toshiba Smart TV boasts a crystal-clear 32" HD display that's great for watching all your new channels on. It also has a built-in Smart Portal for easy access to a whole host of music, video, TV and social media apps such as Netflix and YouTube.

If you don't want to miss out you'll need to be quick – this offer ends 18th April.

Who will deliver my Toshiba Smart TV?

Exertis. They’re a 3rd party distributor who arrange delivery from UK mail. They’re very nice people.

How long after ordering will I receive my Toshiba Smart TV?

Exertis will dispatch your TV within 28 days of having your Virgin Media services installed. Easy!

Will I get an email notification?

Of course. We’ll send you an email to let you know your Toshiba Smart TV will arrive 28 days after installation. Your email should arrive two days after you place your order, so keep an eye out. After 28 days we’ll send another email to let you know your Toshiba Smart TV is on its way.

Who should I speak to if I have any questions?

If you have any questions, feel free to call Exertis on 01282 858617.

What’s in the box when I get my Toshiba Smart TV?

The TV, cables, user manual and warranty information. Simple.

Where will my tablet get delivered to?

It’ll go straight to the name and address you gave us for your installation details.

Can I return a Toshiba Smart TV to a Virgin Media store?

We're afraid not. If your TV is faulty within 30 days, get in touch with Exertis, and they'll be happy to help. Outside of these 30 days, please contact the manufacturer directly. Virgin Media stores aren't able to process returns.

Can I change the delivery address or customer name for the Toshiba Smart TV?

Unfortunately not, sorry. Your contact details are as per your installation details and can’t be changed.

Can I exchange the Toshiba Smart TV for cash?

Sorry, we’re afraid that’s not an option. But it’s great so you won’t want to!

How much is the Toshiba Smart TV worth?

A whopping £229. Great stuff.

Does the Toshiba Smart TV have a warranty?

Yes, your TV comes with a 24 month Toshiba manufacturer warranty. So if anything goes amiss, you have peace of mind.

How much bill credit do I get?

You'll receive a mega £150 bill credit.

How do I get my Virgin Media bill credit?

It will be applied to your first bill.

What happens if the Virgin Media bill credit is larger than my first bill?

If you've got any balance remaining, it'll be applied to subsequent bills until it's all been used.

What happens if I don’t see the Virgin Media bill credit applied to my first bill?

Please head to the Contact Us page http://www.virginmedia.com/contact-us.html and engage in Chat. The agents will be happy to help you.

Is it a one off credit?

Yes, the Virgin Media bill credit will be applied in full to your account.

Legal T&Cs

Free 32" Toshiba 32W3753DB Smart TV or £150 bill credit offer:  New customers taking Full House Sports bundle, Full House Movies bundle or VIP bundle online during the offer period from between 16th April 2018 and 11.59pm on 18th April 2018: 12-month minimum term contract applies. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock. One reward per household. We reserve the right to withdraw the offer at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than Full House Sports or Full House Movies prior to installation or before the end of your 14-day Customer Satisfaction Guarantee period. No cash or other alternative. 32" Toshiba 32W3753DB Smart TV RRP £229. Virgin Media £150 bill credit: The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.