Virgin Media launches Gig1 - the UK’s fastest home broadband

30 September 2019

  • The UK’s fastest home broadband offers speeds more than 20 times faster than the UK average starting at £62 per month with a price freeze for at least 24 months
  • Southampton is the first city to be connected to Virgin Media’s gigabit broadband ahead of a national rollout plan that will see 15 million homes join the Gig1 footprint across Great Britain
  • Operator reveals its latest and most powerful router – the Hub 4 – capable of delivering gigabit speeds throughout the household
  • Virgin Media and Southampton’s Craig David will celebrate with a free gig in the city on Thursday 10 October

Virgin Media has today switched on the UK’s fastest gigabit home broadband services across Southampton. It is the first city to benefit from the company’s plan to bring gigabit speeds to nearly 15 million homes by the end of 2021 – the entire Virgin Media network.

Virgin Media’s Gig1 is now available to around 100,000 homes in Southampton with another major UK city set to follow in the coming weeks. As broadband data use increases tenfold every 7 years, this service provides the connectivity needed for future applications like 8K streaming, cloud gaming and virtual reality telepresence without the need to excavate roads and streets to install new cables.

To celebrate the launch of these next-generation Gig1 services, Virgin Media has joined forces with Southampton-born superstar, Craig David, to put on a free and exclusive one-off gig at St Mary’s Stadium on 10 October. Ticket information can be found HERE.

Jeff Dodds, Chief Operating Officer at Virgin Media, said: “By launching our hyperfast Gig1 services in Southampton today, we’re marking the start of next-generation gigabit connectivity across our entire network at a speed and scale unmatched by anyone else. This service is more than 20 times faster than the UK’s average broadband speed, meaning that households can do everything they want to do online, at the same time, without delay and are well set for whatever comes next. The Government has called for nationwide gigabit connectivity and we’re helping them leap forward to reach this ambition.”

Nicky Morgan MP, Secretary of State for Digital, Culture, Media and Sport said: "I am pleased Virgin shares our ambition to boost the UK's connectivity by investing in the fastest and most reliable broadband speeds. This will mean people can really take advantage of the digital revolution. 

"It is fantastic Southampton will benefit from Virgin's investment and progress is being made to get gigabit-capable connectivity right across the UK. 

"We are also investing heavily to make sure the whole country can capitalise on next generation broadband and are committed to creating the right opportunities for industry to push ahead with nationwide rollout."

Cllr Christopher Hammond, Leader of Southampton City Council, said: “Southampton will be the first city to have Virgin Media’s hyperfast connectivity - which our residents will really benefit from. This city has a thriving digital and creative economy and the council is fully committed to supporting residents, businesses and visitors to embrace the opportunities that technology presents. It’s great to be welcoming Craig David back to his home city to celebrate this investment.”

Gig1 – faster speeds, new router and competitive pricing

The hyperfast Gig1 service offers an average peak-time download speed of 1,104Mbps.

Gig1 broadband is available to new and existing customers and can be packaged with or without telephone, TV and mobile services, with prices starting at just £62 per month on an 18 month contract. Customers taking the new service will also benefit from a guaranteed price freeze for at least 24 months.

Customers taking Gig1 will benefit from Virgin Media’s new and best ever equipped gigabit capable router – the Hub 4. The new router is Virgin Media’s fastest to date and features improved WiFi hardware to provide speedy and reliable connectivity throughout customers’ homes.

The Hub 4 boasts more antennae than its predecessor, the Hub 3, meaning it can manage multiple devices at the same time around the home which can all share the hyperfast speed.

The new router makes use of the operator’s next generation broadband technology, known as DOCSIS 3.1, which it will deploy across its entire cable network over time.

The power of Gig1 speeds

With Virgin Media’s hyperfast gigabit connection, ultra-high definition 4K films and TV programmes, very large files and 360 degree videos can be downloaded almost instantaneously, even with multiple devices using the connection simultaneously. The connection will also support innovative technologies like virtual and augmented reality headsets, cloud gaming and futuristic immersive in-home entertainment.

Virgin Media has the largest gigabit-capable network in the UK which currently passes nearly 15 million UK premises. The network consists of both fibre-rich cable and fibre connected directly to the premises, both of which can provide customers with gigabit speeds.

Virgin Media, through its Project Lightning programme, is also continuing to expand its ultrafast network to more homes and businesses across the UK. Almost 2 million premises have been passed since the project began.

This announcement comes hot on the heels of other gigabit deployments across the European footprint of Virgin Media’s parent company, Liberty Global. UPC Switzerland and Telenet in Belgium have both recently upgraded their networks with gigabit speeds which followed 12 cities in Poland and three in Slovakia earlier this year.

Customers can find out more and buy Gig1 Fibre at

Notes to Editors

Source for broadband speed claims

The average (median) UK national broadband download speed is 54.2Mbps. Source: Ofcom UK Home Broadband Performance report published May 2019.  ** Download times calculated using based on 1Gbps download speeds. Worth noting that Gbps refers to the rate of data transfer in bits and GB refers to gigabytes, which is a measurement of data capacity. Approximately 8 gigabits is the equivalent of 1 gigabyte.

Hub 4

The Hub 4 is powered by an Intel Puma 7 chipset and supports the wave 2 802.11ac WiFi standard. It offers 3x3 MIMO on the 2.4GHz band and 4x4 MIMO on the 5GHz frequency.

Speed and Pricing

Gig1 has a download speed of 1,104Mbps and an upload speed of 52Mbps. It is available to new and existing customers across all of our Solus, Dual, Triple and Oomph bundles on an 18 month contract with a price guaranteed for at least 24 months.

Monthly price

Broadband only


Broadband and phone


Big Bundle (Mixit TV, broadband, phone)


Bigger Bundle (Maxit TV, broadband, phone)


Bigger Bundle + movies (Maxit TV + Sky Cinema HD, broadband, phone)


Bigger Bundle + sports (Maxit TV + Sky Sports HD+ Sky Sports HD, broadband, phone)


Bigger Bundle + sports and movies (Maxit TV + Sky Sports HD and Sky Cinema HD + Sky Sports HD, broadband, phone)


Ultimate Oomph Bundle (All the TV, Ultimate Oomph broadband, phone and a truly unlimited SIM)


Craig David gig

**Craig David presents TS5 for Virgin Media on Thursday 10 October at St Mary’s Stadium in Southampton, doors open at 18:30.

**The UK’s fastest home broadband

**Based on Gig1 Fibre Broadband average speed of 1.104Gbps (exact figure) vs fastest average speeds of residential broadband services provided by UK internet service providers. To verify, see

About Virgin Media

Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline.

Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to 17 million premises.

Our interactive TV service brings live TV, thousands of hours of on-demand programming and the best apps and games to customers through a set-top box, as well as on-the-go through tablets and smartphones.

Virgin Mobile launched the world’s first virtual mobile network and offers fantastic value and innovative services with 4G connectivity. We are also one of the largest fixed-line home phone providers in the UK and Ireland.

Through Virgin Media Business we support entrepreneurs, businesses and the public sector, delivering the fastest widely available broadband speeds and tailor-made services.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies. Liberty Global connects 11 million customers through operations in six countries across Europe subscribing to 25 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers.