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Receiving the Open Video Feeds Vulnerability alert

Last updated: December 12, 2016

You may have recently received a letter or phone call from Virgin Media explaining that we have been notified of a video capture device such as a webcam or CCTV camera on your home network that can be viewed from outside your home without having to enter login credentials.

If you have received such a communication from us, please follow the advice given on this page to resolve the issue.

 

What has happened?

We were notified by a third party that a device on your home network appears to be streaming live video footage that may encroach on your personal privacy to the Internet. Login credentials are not required to view the video feed, meaning anyone could in theory view the feed.

It is likely that this device has been misconfigured and that the open nature of this feed was not intentional. It is therefore important that you follow the advice in this article.

 

Want to fix the issue yourself?

To resolve this vulnerability we recommend that you setup authentication on any webcam or CCTV systems in your home that have the ability to stream content to the Internet.

Please refer to the manufacturer’s manual for your particular device. Setting up authentication on devices of this nature can vary between vendors.

Once authentication is enabled, anyone attempting to view the feed will be prompted to enter a username and password in order to view it.

 

How do I know I’m now safe?

If you have followed the above advice you can be confident that you have resolved the issue.

If you would like further advice or to verify that this is a genuine Virgin Media communication then our community will be happy to help. Just visit virginmedia.com/community, select 'Help forum' and join in the conversation on the Security matters board.

 

Want a hand fixing your home devices?

If you require expert assistance to deal with this issue why not use our payable Gadget Rescue* service to help secure your home devices? Gadget Rescue operates 24/7 and solves 99% of digital issues from smart phones to digital cameras. For more information on how our Gadget Rescue service can help please visit virginmedia.com/gadgetrescue

 

Where can I find further information and advice?

Get Safe Online is the UK’s leading source of unbiased, factual and easy-to-understand information on online safety. This is a unique resource providing practical advice on how to protect yourself, your computers and mobile devices against fraud, identity theft, viruses and many other problems encountered online - getsafeonline.org/**

* Minimum system requirements and Acceptable Use Policy apply. Gadget Rescue is available on a monthly subscription basis (6 month minimum term applies) or as a "One-Off Fix" service. Gadget Rescue terms and conditions apply.

** These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.


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