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FAQs

We currently reach just over 44% of homes in the UK and we’re expecting that to rise to almost 53%. We’re aiming to connect around 4 million extra homes and businesses. Pretty cool, right?

We’re always working on and updating our plans, and if you’ve registered for email updates we’ll be able to drop you a line to confirm when we’ll be coming to your area with our fibre broadband and cable tv products.

We’re afraid not, but even if you can’t get our services now, things are always changing. Sign up for our email updates and we’ll drop you a line if we know something’s coming your way. 

You can see our current product  range along with their prices on this website, though they are updated from time to time. Our services include our ultrafast, ultra-reliable fibre broadband, home phone and more TV than you can shake a stick at. However, depending on your area, you may not be able to receive all our services.

We offer the UK’s fastest widely available broadband, with average download speeds of up to 516Mbps and we’ve launched Gig1 Fibre Broadband with download speeds averaging 1,104Mbps! It’s so fast, it can cope with the demands of even the most gadget-filled homes.

Simply pop your postcode into our postcode checker above to find what speeds are available in your area

You can check the speeds available at your current provider by using our super easy tool.

Our M500 Fibre Broadband is the UK’s fastest widely available broadband. With average download speeds of 516Mbps it’s over five times faster than BT and Sky’s top speeds.

But availability all depends on where you live. In some areas there may be restrictions, but the majority of homes we pass will be able to benefit from all the great services we have to offer.

Some properties may not be able to be connected due to factors like infrastructure, whereas other streets are only a short distance away from an existing network, so it’s easier and cheaper to connect them.

Our plans do change from time to time so it doesn’t definitely mean we’ll never be coming. Whatever your situation, sign up for updates and we’ll keep in contact so you’re up to date with progress in your area.

There will be some areas of the UK we can’t get to as our current network is too far away. We’ll let you know if you fall into this group, and of course if this changes in the future we’ll be in touch ASAP.

At this stage, no. Until we have firm plans to get cracking in your area, we can’t take any pre-orders. But sit tight; if we decide to come to your area we’ll let you know as soon as you can pre-order.

Why not be your own WiFi hotspot? You can keep all of your gadgets connected at the same time with one of our Mobile Broadband pay monthly plans. Find out more >

 

Sign up for updates here to be kept up-to-date with the latest news on Virgin Media services in your area.

Enter your postcode into the postcode checker above and if we are not currently in your area, sign up for our newsletter to be kept up-to-date with the latest news on Virgin Media services in your area.

Not at all. Registering for updates is just that: we’ll keep you up to date on any progress in your area.

As soon as we have updates or news in your area, we’ll either send you an email or a text message. If we’re coming to your area, we’ll get in touch to confirm what stage we are with plans and also what happens next.

Nope. Sit back, relax and we’ll be in touch as soon as we have any news about your area.

Our plans are always growing and developing. Keep an eye on your inbox – if your area moves into our expansion plans we’ll be the first to give you a shout.