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Complaints

We're sorry to hear that something about our services is making you unhappy. When something has gone wrong, we want to know so that we can put it right as quickly as we can for you. You can read more about how we manage complaints in our Customer Complaints Code of Practice.

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Complaints

We're sorry to hear that something about our services is making you unhappy. When something has gone wrong, we want to know so that we can put it right as quickly as we can for you. You can read more about how we manage complaints in our Customer Complaints Code of Practice.

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Complaints


We're sorry to hear that something about our services is making you unhappy. When something has gone wrong, we want to know so that we can put it right as quickly as we can for you. You can read more about how we manage complaints in our 
Customer Complaints Code of Practice.

 

Which service do you need help with?

I am not a Virgin Media or Virgin Mobile customer

 

Do you need help with your Volt package?

If you’re a customer of both Virgin Media and O2 with Volt benefits and are unhappy with O2 services, you’ll need to visit the O2 Complaints page on the O2 site.