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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 


We’re sorry you’re unhappy. If you’ve got a complaint please get in touch, we’d like to help however we can.

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Message us your issue

It’s easy, convenient and if you message us outside our opening hours* our team will respond when they get back in.

Which service are you having an issue with?

   

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Submit your issue online

You can use our web form to submit your issue to our Resolutions team.

   

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Call our Customer Service team

Unfortunately, virus quarantine measures have closed some of our call centres. Please only call if you absolutely need to so customers with urgent needs can get through.

For help, go to virginmedia.com/help

Information on our response to Coronavirus (Covid-19)
 

Call 150 from your Virgin Media phone or mobile, or call
0345 454 1111 * from any other phone

Monday to Friday, 8am until 8pm

Saturday, 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am and midnight.

*For call costs to our team from a Virgin Media home phone, visit Call costs page. Calls from other networks and mobile may vary.

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


Message us your issue

It’s easy, convenient and if you message us outside our opening hours* our team will respond when they get back in.

Which service are you having an issue with?

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Submit your issue online

You can use our web form to submit your issue to our Resolutions team.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Call our Customer Service team

Unfortunately, virus quarantine measures have closed some of our call centres. Please only call if you absolutely need to so customers with urgent needs can get through.

For help, go to virginmedia.com/help

Information on our response to Coronavirus (Covid-19)
 

Call 789 from your Virgin Media phone or mobile, or call
0345 6000 789 * from any other phone

Monday to Friday, 8am until 8pm

Saturday, 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am and midnight.

*For call costs to our team from a Virgin Media home phone, visit Call costs page. Calls from other networks and mobile may vary.

   

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Write to us

Send your complaint to Virgin Media, Sunderland, SR43 4AA

 

     

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*Monday to Friday, 7am until 11pm
Saturday and Sunday, 8am until 8pm

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