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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 


We’re sorry you’re unhappy. If you’ve got a complaint please get in touch, we’d like to help however we can.

Message us your issue

It’s easy, convenient and if you message us outside our opening hours* our team will respond when they get back in.

Which service are you having an issue with?

Submit your issue online

You can use our web form to submit your issue to our Resolutions team.

Call our Customer Service team

Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 

Call 150 from your Virgin Media phone or mobile, or call
0345 454 1111 * from any other phone

Monday to Friday, 8am until 8pm

Saturday, 8am until 6pm

*For call costs to our team from a Virgin Media home phone, visit Call costs page. Calls from other networks and mobile may vary.

Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

Write to us

Send your complaint to Virgin Media, Sunderland, SR43 4AA

 

  
*Monday to Friday, 7am until 11pm Saturday and Sunday, 8am until 8pm

Message us your issue

It’s easy, convenient and if you message us outside our opening hours* our team will respond when they get back in.

Which service are you having an issue with?

Call our Customer Service team

Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 

Call 789 from your Virgin Media phone or mobile, or call
0345 600 0789 * from any other phone

Monday to Friday, 8am until 8pm

Saturday, 8am until 6pm

*For call costs to our team from a Virgin Media home phone, visit Call costs page. Calls from other networks and mobile may vary.

Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

Write to us

Send your complaint to Virgin Media, Sunderland, SR43 4AA

Our Codes of Practice

Consumer Complaint Code of Practice

  
*Monday to Friday, 7am until 11pm Saturday and Sunday, 8am until 8pm

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